Bilingual Phone Support Specialist

hace 3 semanas

Guadalajara, México Hrpv Mexico A tiempo completo

**IMPORTANT**: This is a full-time **on-site position in Guadalajara**.Do you have excellent English skills and enjoy helping others over the phone?Join a growing **U.S.based law firm** as a **Bilingual Phone Support Agent** and become part of a professional, respectful, and people-focused team.**Why This Role Might Be Perfect for You**- You're confident, charismatic, and comfortable speaking on the phone- You've lived or worked in the U.S. or have experience with U.S.based clients- You want a stable, long-term job with real growth opportunities- You enjoy working in a professional, people-oriented environment**What You'll Be Doing**- Handling inbound and outbound calls with professionalism and empathy- Following scripts, collecting information, and entering data accurately- Communicating with clients in both English and Spanish- Supporting administrative and back-office processes as needed**What We're Looking For**- Strong English and Spanish communication skills- Minimum 1 year of experience in call centers or bilingual roles- Polite, respectful, and professional phone etiquette- Quick learner with excellent memory and reading comprehension- Comfortable using computers and multitasking- Experience with CRM systems is a plus- Previous experience in administrative or legal environments is a bonus**Important Details**- Full-time, on-site position in Guadalajara- Updated resume required- Fluent in both English and SpanishFast-Track Your Application**Have these documents ready**:- RFC- Constancia de Situación Fiscal **** (Régimen de Sueldos y Salarios y Asimilados a Salarios)- CURP- NSS (IMSS)- Valid ID- Proof of AddressPay: $15,****** - $16,****** per monthApplication Question(s):- Are you available to start working full-time?**Experience**:- Phone Agent/Customer Service: 1 year (required)**Language**:- English fluently (required)Work Location: In person

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