Fully Bilingual Client Support Specialist

hace 2 semanas

Guadalajara, México HRPV Mexico A tiempo completo

**Fully Bilingual Client Support Specialist**

Are you a fluent English speaker with a passion for delivering outstanding client service? We are seeking a **Fully Bilingual Client Support Specialist** to join our team in Guadalajara. This position is ideal for someone looking to grow their career in a dynamic, supportive environment, providing vital administrative and client support to our U.S.based legal team.

**Key Responsibilities**:

- Handle inbound client calls, ensuring prompt and effective communication.
- Manage client inquiries, provide accurate updates, and assist with scheduling.
- Offer administrative support to the legal team, including handling legal documentation (non-litigation).
- Draft, proofread, and organize essential documents with attention to detail.
- Schedule appointments for U.S.based attorneys and follow up with clients.

**Qualifications**:

- **Fluency in English and Spanish** (fully bilingual).
- Must reside in Guadalajara or nearby areas.
- High School Diploma or Bachelor's degree.
- Minimum of 6 months of experience in customer service or call center environments.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Basic legal knowledge is an advantage but not required.

Compensation and Benefits:

- **Competitive salary** of **13,000 to 16,000 MXN** per month after taxes, based on experience and English proficiency.
- Performance-based earning potential.
- Career growth opportunities within an American culture company, all while working in Guadalajara.
- Comprehensive legal benefits (IMSS, paid vacation, Christmas bonus).
- **Monday to Friday schedule **from 9:00 AM to 5:30 PM EST.
- All the US Holidays off.
- Paid training, starting on day one.

**Documents Required for Application**:

- **RFC** (Constancia Fiscal 2023 - 2024).
- Proof of Address.
- Valid Official ID.
- **CURP** and **NSS** (IMSS number).

Tipo de puesto: Tiempo completo

Sueldo: $13,000.00 - $16,000.00 al mes

Beneficios:

- Aumentos salariales
- Bebidas gratis
- Descuento de empleados
- Descuento de gimnasio
- Descuentos y precios preferenciales
- Estacionamiento de la empresa
- Opción a contrato indefinido
- Programa de referidos

Tipo de jornada:

- Diurno
- Fines de semana
- Lunes a viernes
- Turno de 8 horas

Idioma:

- Inglés (Obligatorio)

Ubicación:

- 44600, Guadalajara, Jal. (Obligatorio)

Lugar de trabajo: Empleo presencial

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