Fully Bilingual Client Support Specialist

hace 5 horas

Guadalajara, México HRPV Human Resources Puerto Vallarta A tiempo completo

**Vacante para la empresa HRPV Human Resources Puerto Vallarta en Guadalajara, Jalisco**:** Fully Bilingual Client Support Specialist**

Are you a fluent English speaker with a passion for delivering outstanding client service? We are seeking a Fully Bilingual Client Support Specialist to join our team in Guadalajara. This position is ideal for someone looking to grow their career in a dynamic, supportive environment, providing vital administrative and client support to our U.S.based legal team.

**Key Responsibilities**:

- Handle inbound client calls, ensuring prompt and effective communication.
- Manage client inquiries, provide accurate updates, and assist with scheduling.
- Offer administrative support to the legal team, including handling legal documentation (non-litigation).
- Draft, proofread, and organize essential documents with attention to detail.
- Schedule appointments for U.S.based attorneys and follow up with clients.

**Qualifications**:

- Fluency in English and Spanish (fully bilingual).
- Must reside in Guadalajara or nearby areas.
- High School Diploma or Bachelor's degree.
- Minimum of 6 months of experience in customer service or call center environments.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Basic legal knowledge is an advantage but not required.

**Compensation and Benefits**:

- Competitive salary of 13,000 to 16,000 MXN per month after taxes, based on experience and English proficiency.
- Performance-based earning potential.
- Career growth opportunities within an American culture company, all while working in Guadalajara.
- Comprehensive legal benefits (IMSS, paid vacation, Christmas bonus).- Monday to Friday schedule from 9:00 AM to 5:30 PM EST.
- All the US Holidays off.
- Paid training, starting on day one.

**Documents Required for Application**:

- RFC (Constancia Fiscal*).
- Proof of Address.
- Valid Official ID.
- CURP and NSS (IMSS number).**Nível de educación deseada**:
Media Superior

**Nível de experiência deseada**:
Nível Inicial

**Función departamental**:
Atención al cliente

**Industria**:
Servicios Jurídicos / Leyes y Derecho

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