Onsite Technical Support
hace 1 día
Be a part of Stefanini At Stefanini we are more than 30,000 geniuses, connected from more than 40 countries, we co-create a better future. Apply On-Site Technical Support L2. Requirements: Bachelor’s degree in Computer Science or a related field. Fluency in English, Portuguese, and Spanish (spoken and written). 3+ years of experience in IT support, with at least 1 year in a senior or escalation role. Strong expertise in Windows OS, Microsoft Office Suite, and basic networking (IP configuration, VPN, DNS, DHCP). Experience supporting Microsoft 365, Active Directory, and remote troubleshooting tools. Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. Strong organizational skills, attention to detail, and ability to manage multiple priorities. Customer-oriented mindset with a proactive and empathetic approach. Ability to work independently and as part of a team. IT certifications (e.g., CompTIA A+, Microsoft 365 Certified, Network+) are a plus. Essential Duties and Responsibilities: Serve as the primary onsite escalation point for technical issues unresolved by Tier 1 support, including hardware, software, and networking problems. Deliver hands‑on support for desktops, laptops, mobile devices (iOS/Android), printers, and other peripherals. Install, configure, and maintain Windows operating systems (Windows 10/11), Microsoft Office Suite, and other enterprise applications. Troubleshoot and resolve incidents related to connectivity, network configuration, and printer setup. Provide multilingual support to users in English, Portuguese, and Spanish, ensuring clear communication and effective problem resolution. Manage IT asset lifecycle: registration, assignment, tracking, updates, and decommissioning. Document incidents, solutions, and asset changes in ITSM tools (e.g., ServiceNow). Collaborate with remote teams, provide smart hands support and elevate unresolved issues to higher-level support as needed. Participate in IT projects, rollouts, and onboarding of new team members. Ensure compliance with corporate IT policies, security standards, and asset management procedures. Proactively identify and implement process improvements to enhance service delivery. Provide user training and knowledge sharing to promote IT best practices. Experience supporting VIP or executive users. Familiarity with IT asset management and ITSM platforms (e.g., ServiceNow). Previous work in a multilingual or multicultural environment. What’s in for you? Law Benefits + PTU Onsite Job (Autop. México - Puebla KM125-No. 1103, Puebla, Puebla, Mexico, 72014) Company Equipment Attendance Bonus Punctual Bonus Food Vauchers Restaurant Vauchers, Personnel Days Multicultural experience Path Career Mentoring/Learning Platforms Discounts on appliance Discounts at universities, language schools #J-18808-Ljbffr
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AI-Enhanced Technical Support Engineer
hace 3 días
Puebla, México Crossover A tiempo completoA technology company is seeking a Technical Support Engineer to enhance AI-driven customer support. This role involves investigating complex issues and using technical expertise and AI capabilities to resolve escalated tickets. Candidates should have at least 3 years of experience in technical support, basic coding skills, and a strong proficiency with AI...
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Onsite IT Support Specialist – Multilingual L2
hace 3 días
Puebla, México Stefanini LATAM A tiempo completoA multinational IT service provider located in Puebla is seeking an On-Site Technical Support L2 professional. The successful candidate will have a strong background in IT support, with at least 3 years of experience, and expertise in Windows OS and Microsoft Office Suite. Responsibilities include delivering technical support, managing IT assets, and...
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On-Site Technical Support L2
hace 3 días
Puebla, México STEFANINI LATAM A tiempo completoOn-Site Technical Support L2 (English, Portuguese, Spanish)Published on DECEMBER 26, 2025Applications open until FEBRUARY 21, 2026Workplace: Puebla - Pue Puebla - PueJob type: Temporary Temporary¡ On-Site Technical Support L2 (English, Portuguese, Spanish)!Responsibilities and assignmentsServe as the primary onsite escalation point for technical issues...
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On-Site Technical Support L2
hace 3 días
Puebla, México STEFANINI LATAM A tiempo completoOn-Site Technical Support L2 (English, Portuguese, Spanish)Published on DECEMBER 26, 2025Applications open until FEBRUARY 21, 2026Workplace: Puebla - Pue Puebla - PueJob type: Temporary Temporary¡ On-Site Technical Support L2 (English, Portuguese, Spanish)!Responsibilities and assignmentsServe as the primary onsite escalation point for technical issues...
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On-Site Technical Support L2
hace 2 días
Puebla, Puebla, México Stefanini A tiempo completoSé parte de Stefanini En Stefanini somos más de genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor.Seguro no te quieres quedar fueraOn-Site Technical Support L2 (English, Portuguese, Spanish) ¿Por qué te elegiremos? Porque los desafíos que asumirás reflejan tus ambicionesResponsabilidades y atribuciones ...
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On-Site Technical Support L2
hace 2 días
Autop. México - Puebla KM-No. , Puebla, Puebla, Mexico, Stefanini Latam A tiempo completoDescriptionSé parte de Stefanini En Stefanini somos más de genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor.Seguro no te quieres quedar fueraOn-Site Technical Support L2 (English, Portuguese, Spanish) ¿Por qué te elegiremos? Porque los desafíos que asumirás reflejan tus ambicionesResponsibilitiesServe as...
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On-Site Technical Support L2
hace 1 día
Puebla, México Stefanini A tiempo completoJOB DESCRIPTION ¡Sé parte de Stefanini! En Stefanini somos más de 30.000 genios, conectados desde 41 países, haciendo lo que les apasiona y co‑creando un futuro mejor. ¡Seguro no te quieres quedar fuera! ¡On‑Site Technical Support L2 (English, Portuguese, Spanish) ! ¿Por qué te elegiremos? ¡Porque los desafíos que asumirás reflejan tus...
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Onsite IT Support Engineer
hace 2 días
Puebla, México Stefanini LATAM A tiempo completoA leading IT services company in Puebla seeks an On-Site Technical Support L2 professional. You will provide hands-on support for IT issues, manage IT asset lifecycle, and ensure compliance with security standards while operating in a multilingual environment. Candidates should have a Bachelor's in Computer Science, 3+ years of IT support experience, and...
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It Support
hace 1 semana
Puebla, México Tech Domain A tiempo completoDescripción del trabajo We are looking for an ONSITE IT & Network Support Engineer/Technician to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? You will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area and you may support them as per your availability...
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It Support
hace 1 semana
Puebla, México Tech Domain A tiempo completoDescripción del trabajo We are looking for an ONSITE IT & Network Support Engineer/Technician to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? You will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area and you may support them as per your availability...
