On-Site Technical Support L2

hace 2 semanas

Puebla, Puebla, México Stefanini A tiempo completo

Sé parte de Stefanini En Stefanini somos más de genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor.

Seguro no te quieres quedar fuera

On-Site Technical Support L2 (English, Portuguese, Spanish)

¿Por qué te elegiremos? Porque los desafíos que asumirás reflejan tus ambiciones

Responsabilidades y atribuciones

  • Serve as the primary onsite escalation point for technical issues unresolved by Tier 1 support, including hardware, software, and networking problems.
  • Deliver hands-on support for desktops, laptops, mobile devices (iOS/Android), printers, and other peripherals.
  • Install, configure, and maintain Windows operating systems (Windows 10/11), Microsoft Office Suite, and other enterprise applications.
  • Troubleshoot and resolve incidents related to connectivity, network configuration, and printer setup.
  • Provide multilingual support to users in English, Portuguese, and Spanish, ensuring clear communication and effective problem resolution.
  • Manage IT asset lifecycle: registration, assignment, tracking, updates, and decommissioning.
  • Document incidents, solutions, and asset changes in ITSM tools (e.g., ServiceNow).
  • Collaborate with remote teams, provide smart hands support and escalate unresolved issues to higher-level support as needed.
  • Participate in IT projects, rollouts, and onboarding of new team members.
  • Ensure compliance with corporate IT policies, security standards, and asset management procedures.
  • Proactively identify and implement process improvements to enhance service delivery.
  • Provide user training and knowledge sharing to promote IT best practices.
  • Experience supporting VIP or executive users.
  • Familiarity with IT asset management and ITSM platforms (e.g., ServiceNow).
  • Previous work in a multilingual or multicultural environment.

Requisitos y calificaciones

  • Fluency in English, Portuguese, and Spanish (spoken and written).
  • 3+ years of experience in IT support, with at least 1 year in a senior or escalation role.
  • Strong expertise in Windows OS, Microsoft Office Suite, and basic networking (IP configuration, VPN, DNS, DHCP).
  • Experience supporting Microsoft 365, Active Directory, and remote troubleshooting tools.
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
  • Strong organizational skills, attention to detail, and ability to manage multiple priorities.
  • Customer-oriented mindset with a proactive and empathetic approach.
  • Ability to work independently and as part of a team.
  • IT certifications (e.g., CompTIA A+, Microsoft 365 Certified, Network+) are a plus.

Informaciones adicionales

¿Qué obtendrás al trabajar con nosotros?

  • Prestaciones de Ley
  • Bonos mensuales fijos por puntualidad, asistencia y apoyo a restaurante
  • Vales de Despensa
  • Descuentos con empresas de entretenimiento, gimnasios, escuelas de idiomas, universidades y más
  • Plan de capacitación y crecimiento profesional

¿Buscas un lugar donde tus ideas brillen?

Con más de 38 años y una presencia global, en Stefanini transformamos el mañana juntos. Aquí, cada acción cuenta y cada idea puede marcar la diferencia. Únete a un equipo que valora la innovación, el respeto y el compromiso.

Si eres una persona disruptiva, te mantienes en aprendizaje continuo y la innovación está en tu ADN, entonces somos lo que buscas. Ven y construyamos juntos un futuro mejor

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