On-Site Technical Support L2
hace 1 semana
On-Site Technical Support L2 (English, Portuguese, Spanish)Published on DECEMBER 26, 2025Applications open until FEBRUARY 21, 2026Workplace: Puebla - Pue Puebla - PueJob type: Temporary Temporary On-Site Technical Support L2 (English, Portuguese, Spanish)Responsibilities and assignmentsServe as the primary onsite escalation point for technical issues unresolved by Tier 1 support, including hardware, software, and networking problems.Deliver hands-on support for desktops, laptops, mobile devices (iOS/Android), printers, and other peripherals.Install, configure, and maintain Windows operating systems (Windows 10/11), Microsoft Office Suite, and other enterprise applications.Troubleshoot and resolve incidents related to connectivity, network configuration, and printer setup.Provide multilingual support to users in English, Portuguese, and Spanish, ensuring clear communication and effective problem resolution.Manage IT asset lifecycle: registration, assignment, tracking, updates, and decommissioning.Document incidents, solutions, and asset changes in ITSM tools (e.g., ServiceNow).Collaborate with remote teams, provide smart hands support and escalate unresolved issues to higher-level support as needed.Participate in IT projects, rollouts, and onboarding of new team members.Ensure compliance with corporate IT policies, security standards, and asset management procedures.Proactively identify and implement process improvements to enhance service delivery.Provide user training and knowledge sharing to promote IT best practices.Experience supporting VIP or executive users.Familiarity with IT asset management and ITSM platforms (e.g., ServiceNow).Previous work in a multilingual or multicultural environment.Requirements and qualificationsFluency in English, Portuguese, and Spanish (spoken and written).3+ years of experience in IT support, with at least 1 year in a senior or escalation role.Strong expertise in Windows OS, Microsoft Office Suite, and basic networking (IP configuration, VPN, DNS, DHCP).Experience supporting Microsoft 365, Active Directory, and remote troubleshooting tools.Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.Strong organizational skills, attention to detail, and ability to manage multiple priorities.Customer-oriented mindset with a proactive and empathetic approach.Ability to work independently and as part of a team.IT certifications (e.g., CompTIA A+, Microsoft 365 Certified, Network+) are a plus.Additional informationProcess stagesStep 1: Registration 1 RegistrationStep 4: Onboarding 4 OnboardingStep 5: Hiring 5 Hiring #J-18808-Ljbffr
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