Onstar Planning, Strategy

**Responsabilities**:- Communicate plans and results related to OBS line of business across the organization, including the global team- Develop and grow the OBS line of business and strengthen the relationships with our strategic business partners- Responsible for the successful launch of new products and connected services in the Mexican market- Create strategies and proposals to offer OnStar services to conquest new customers- Develop and execute the OBS commercial strategy, including but not limited to insurance & fleet- Coordination and planning with global and local teams to implement OBS key initiatives- Support and follow to OBS customers to ensure a holistic customer experience- Monitor Scorecard KPIs and OnStar fleet activations (85% activation rate objective)- Ensure successful implementation of OBS packages configuration- Coordinate call center team (3 advisors) and monitor customer experience- Generate KPI reports and monthly result analysis- Strict control of forecast & sales reports- Engage and support fleet dealer network (training, activations, communication tools)**Experience / Education**:- College graduate or equivalent training, Business related.- English (Proficient / Fluent)- +4 years in Similar Areas**Knowledge / Skills**:- Relatively high level of analytical ability- Knowledge/expertise managing fleet and insurance operations & customer- Team work, interpersonal skills to work effectively with others (external and internal)- Customer service- Leadership- Negotiation- Problem solving- Minimum technical skills- Well-developed oral and written communications skills.- Advance excel- Organized- Attention to detail- Willingness to learn- Customer service focus- Cross functional communication- Quick solve situations external and internal- Data bases knowledge- Dealer and customers facing.**Additional Job Description**Diversity and inclusion are our strengths.We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability.We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors.**About GM**Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.**Why Join Us**We aspire to be the most inclusive company in the world.We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture.Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs.Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.**Diversity Information**General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging.We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteeropportunities.