Technical Writer

Mexico City, MXFull-timeRemoteAbout UsThe Ksquare Group was established in **** in Dallas TX, we are an international company with a presence in different countries such as Mexico, the USA, India, and Dominican Republic currently being more than 250 Ksquarians and growing.We offer technological solutions through multidisciplinary Pods specifically designed to meet our customer's needs.Depending on the skills required by every project, the best professionals are selected to bring all their talent together into achieving mutual goals.We authentically care about the comfort, wellbeing, and career growth of all our employees making sure integrity, innovation, leadership, accountability, and collaboration continuously stand by one and each one of us.We believe and trust all our outstanding professionals and realize how special they are but what makes us even special is the family we have become through the years.**Requirements**:Bachelor's degree in Technical Writing, Computer Science, Information Technology, Communications, or a related field.3+ years of experience in technical writing, IT documentation, or digital transformation projects.Proficiency in technical writing tools such as MadCap Flare, Confluence, Microsoft Office, Adobe FrameMaker, or similar platforms.Experience with Agile methodologies and DevOps environments.Familiarity with API documentation tools like Swagger, Postman, or OpenAPI.Strong ability to simplify technical jargon for diverse audiences.Excellent written and verbal communication skills.Experience working with cross-functional teams, including developers, product managers, and business analysts.**Nice to have**:Certifications in Technical Writing, UX Writing, or Agile Documentation.**Responsibilities**:Develop, edit, and maintain technical documentation for digital transformation projects, including user manuals, system documentation, API documentation, process workflows, and knowledge bases.Collaborate with IT, software development, and business transformation teams to understand new digital tools and technologies.Translate complex technical concepts into clear and accessible content for non-technical stakeholders.Create training materials and e-learning content to support change management efforts.Ensure documentation aligns with best practices, company policies, and industry standards.Work with UX/UI designers to improve digital adoption through clear in-app guidance and tooltips.Support governance and compliance by maintaining records of digital process changes.Conduct user research and feedback analysis to improve documentation clarity and effectiveness.Stay updated on emerging digital technologies and transformation trends to continuously improve documentation.The Ksquare Group does not and shall not discriminate based on race, color, religion, gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of its activities or operations.These activities include, but are not limited to, hiring, and firing of staff, selection of volunteers and vendors, and provision of services.We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.As an equal opportunity employer.We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of the conditions previously mentioned.Why will you love working with us?We thrive to reach out to tomorrow.We are a world class team who work together across cultures and disciplines.Transparency and challenging projects that will let you grow and learn.We offer to you trust, sensibility and welfare, because you are important to us.