Sales Support Assistant

Job TitleSales Support AssistantEmployment DetailsLocation : Mexico City (Hybrid).Contract : Permanent, Full Time.Salary range : Competitive.About the CompanyCambridge University Press & Assessment is a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.About the RoleJoin our Higher Education Sales team and play a pivotal role in connecting world-class academic content with educators across the globe.We are seeking a motivated and detail-oriented individual to support our Higher Education (HE) sales team as we continue to expand.Our team specialises in selling advanced-level and graduate textbooks and courseware across a diverse range of disciplines—including Classics, Biomedical Engineering, Physics, Political Science, and Linguistics.In this role, you will play a key part in helping our experienced sales professionals connect with educators and institutions, ensuring we meet their needs with the right academic resources.ResponsibilitiesMaintain and update customer data in our CRM and other sales systems, ensuring accuracy and efficiency in data entry.Provide direct support to our Higher Education sales representatives working in the field.Collaborate with internal departments to gather and share product information.Participate in internal meetings held in the US and UK, and take on additional duties as needed.Assist faculty members with inquiries, product requests, and troubleshooting support.Support faculty with access to instructor materials and resources.Send timely follow-up emails to faculty to ensure continued engagement.Work with editorial teams and authors to manage leads and respond to specific requests.Collaborate with colleagues across global teams to ensure smooth communication and workflow.About YouAbility to work independently and as part of a team.Fluent in English and Spanish—written and oral.Working knowledge of Excel, Word, PowerPoint, and MS Teams.Detail-oriented.Comfortable working with databases and research.Flexible approach to work.Understanding of the customer.Good time-management skills.Excellent communication skills.Critical thinking and problem solving.BA / BS or equivalent work experience.Prior knowledge of SAP, Salesforce, and database programs.Analytic and creative skills.Commercial awareness.Direct experience of, or qualification in publishing.Knowledge of textbook publishing.DesirableEducated to degree level or above or equivalent.Prior knowledge of SAP, Salesforce, and database programs.Analytic and creative skills.Commercial awareness.Direct experience of, or qualification in publishing.Knowledge of textbook publishing.Rewards and BenefitsLife AssuranceMedical InsuranceVales de despensaFondo de ahorroAguinaldoPrima vacacionalApplication ProcessWe review applications on an ongoing basis, with a closing date for all applications being 15th December.We reserve the right to close this vacancy once we have received sufficient applications for the role.Interviews are scheduled to take place virtually and in the Mexico City office.Successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.Why join us?Joining us is your opportunity to pursue potential.You'll belong to a collaborative team that explores new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world.We aspire to create an environment that embraces difference, change and aspiration.Cambridge University Press & Assessment values and promotes diversity, offering a career path where everyone has a voice and can learn continuously to improve together.Equal Opportunity EmployerCambridge University Press & Assessment is committed to ensuring that everyone feels they belong.We pursue a workforce that reflects the diversity of the world at large.We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.#J-*****-Ljbffr