Customer Support Expert
hace 3 semanas
We're living at the dawn of a borderless world, but most people still don't have the tools needed to engage in critical high-trust services including everything from access to financial services, to sharing assets in peer-to-peer marketplaces, and even managing talent.At MetaMap, our work is centered on addressing this gap by building an identity data protocol that surfaces merits in the form of legal, financial, and work data.We're energised by the unlimited potential that comes from this collective coordination, the removal of barriers to access, and the future we're building towards — one that is interconnected and equitable.- If you believe in our mission to help unlock borderless growth too, come join the _MetaMap_ team_We are looking for a responsible Support Expert who will help customers with API, SDK, and webhook issues.The person will try to reproduce possible bugs, escalate bugs to the engineering team, follow up on their resolution and answer clients' support questions.**Key responsibilities**- Reproduce tech issues.- Help customers with API/Webhook/SDK issues.- Escalate bugs to the engineering team.- Follow up on the engineering team's resolution.**Skills & Experience**- 2-3 years of experience in customer support, or related roles.- Must have experience with APIs, Webhooks, and/or Web development.- Bilingual proficiency (Spanish and English) is a must.**Nice to have**- Knowledge of React Native, Javascript, and Python is a plus- Experience at a startup company, SAAS, or fintech company- Portuguese is a plusMetaMap is building tools that power a borderless world where everyone has equal access to opportunity based on their merits.As a proud equal opportunity employer, we live by these same values, celebrate diversity, and are committed to creating an inclusive environment for all of our employees.We are also committed to a fair and inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process.We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.
-
Customer Support Expert
hace 3 semanas
Xico, México Bebeecustomersupport A tiempo completoJob DescriptionWe are seeking a highly skilled and customer-focused Customer Support Expert to join our team.As a Customer Support Expert, you will be responsible for providing exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.Your primary goal will be to deliver timely and effective solutions to...
-
Bilingual Customer Support Specialist
hace 3 semanas
Xico, México Bebeecustomersupport A tiempo completoA customer service company located in Xico, Veracruz is looking for a Customer Support Expert to provide exceptional service.The role requires addressing customer inquiries, resolving complaints, and delivering effective solutions.Candidates should have 1-2 years of experience in customer service, with strong communication skills in English and Spanish.This...
-
Customer Support Expert
hace 3 semanas
Xico, México Metamap A tiempo completoWe're living at the dawn of a borderless world, but most people still don't have the tools needed to engage in critical high-trust services including everything from access to financial services, to sharing assets in peer-to-peer marketplaces, and even managing talent.At MetaMap, our work is centered on addressing this gap by building an identity data...
-
Subject Matter Expert
hace 3 semanas
Xico, México Revolut A tiempo completoAbout RevolutPeople deserve more from their money.More visibility, more control, and more freedom.Revolut has been on a mission to deliver just that.Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 65+ million customers get more from their money every day.As we continue our lightning-fast...
-
Customer Support Manager
hace 3 semanas
Xico, México Blueconic, Inc. A tiempo completoOverviewAt BlueConic we're reinventing how businesses grow by transforming customer data into real-time intelligence and action.ResponsibilitiesAs a Customer Support Manager at BlueConic, your role is pivotal in ensuring the success of our global support organization.You are responsible for leading a frontline support team, driving operational excellence...
-
Customer Support Manager
hace 3 semanas
Xico, México Blueconic A tiempo completo**Hybrid / Mexico City****Hurry up!We've got a dream to build!**At BlueConic, we're reinventing how businesses grow by transforming customer data into real-time intelligence and action.As the creators of the industry's first Customer Growth Engine (CGE), we help brands move beyond traditional CDPs to a smarter, faster model for growth—powered by AI, built...
-
Subject Matter Expert
hace 3 semanas
Xico, México Revolut A tiempo completoAbout Revolut People deserve more from their money. More visibility, more control, and more freedom. Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 65+ million customers get more from their money every day. As we continue our...
-
Subject Matter Expert
hace 3 semanas
Xico, México Revolut A tiempo completoAbout Revolut People deserve more from their money. More visibility, more control, and more freedom. Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 65+ million customers get more from their money every day. As we continue our...
-
Subject Matter Expert
hace 3 semanas
Xico, México Revolut A tiempo completoAbout Revolut People deserve more from their money. More visibility, more control, and more freedom. Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 65+ million customers get more from their money every day. As we continue our...
-
Customer Support Engineer
hace 3 semanas
Xico, México Blueconic A tiempo completoOverview At BlueConic, we're reinventing how businesses grow by transforming customer data into real-time intelligence and action. As the creators of the industry's first Customer Growth Engine (CGE), we help brands move beyond traditional CDPs to a smarter, faster model for growth—powered by AI, built for privacy, and designed to create meaningful value...
