Customer Support Engineer

hace 4 semanas

Xico, México Blueconic A tiempo completo

Overview At BlueConic, we're reinventing how businesses grow by transforming customer data into real-time intelligence and action. As the creators of the industry's first Customer Growth Engine (CGE), we help brands move beyond traditional CDPs to a smarter, faster model for growth—powered by AI, built for privacy, and designed to create meaningful value across the customer lifecycle. Customer Support Engineer – Role You will join our Customer Support function as a CS Engineer, sharing front‑line support responsibilities while Customer Success Managers focus on onboarding and customer growth activities. In this role you will be a member of the Customer Support team, supporting CS reps with technical knowledge and helping with escalations. You will collaborate with teams to resolve customer issues and continually improve support processes. Responsibilities Actively listen to customers to understand their issues, bringing an empathetic approach to problem solving Provide step‑by‑step guidance for resolving technical issues Gather information needed to solve customer problems Offer troubleshooting and help with configuring BlueConic Educate customers on product features to minimize technical challenges Follow up to ensure issues are resolved; document and track issues in a ticketing system Stay current on BlueConic products Identify and manage support‑related reports and optimize tool usage Support junior team members and serve as a point of escalation during ticketing Identify and elevate customer issues to the right stakeholders based on scope and severity Leverage AI‑powered support tools to enhance resolution speed and improve the customer experience Collaborate on training and optimizing AI assistants by identifying gaps in automated responses and updating product knowledge You Have Hands‑on experience with customer data platforms, digital analytics, personalization, tag management, DMPs, or web‑based data/marketing technologies 4+ years front‑end development experience (HTML, CSS, JavaScript) At least 2+ years in a similar customer support role Excellent written and oral communication skills Proven ability to manage multiple tasks without falling behind Passion and enthusiasm for learning Team‑player mentality Nice to Have Computer Science or developer background Understanding of how APIs can be used to send and retrieve information Experience in the martech space and/or enterprise software Experience in a company with US and global operations About BlueConic BlueConic is the leading Customer Growth Engine, helping brands unlock the full value of their customer data. By combining AI‑powered intelligence with real‑time activation, BlueConic enables businesses to drive growth, increase retention, and optimize revenue. More than 500 brands use BlueConic to create meaningful relationships and drive long‑term business impact. Seniority level: Not ApplicableEmployment type: Full‑timeLocation: Mexico City Metropolitan Area #J-18808-Ljbffr

  • AI-Driven Customer Support Engineer

    hace 4 semanas

    Xico, México Blueconic A tiempo completo

    A leading customer data platform company is seeking a Customer Support Engineer to enhance its Customer Support function. In this full-time role based in Mexico, you will assist in resolving technical issues, support customer success, and collaborate with teams for process improvements. The ideal candidate will have over 4 years of front-end development...

  • Aiops Tier-1 Support Engineer – Customer Success

    hace 4 semanas

    Xico, México Viavi Solutions A tiempo completo

    A global technology solutions provider in Mexico City is seeking a Tier 1 Support Engineer to enhance customer experience through effective technical support.Responsibilities include managing support requests and resolving customer issues while documenting processes.Candidates should have 5+ years in IT/telecom support and a technical degree, with fluency in...

  • Customer Success Engineer — Adoption

    hace 4 semanas

    Xico, México Everscale Group A tiempo completo

    A leading technology company based in Mexico is seeking a Customer Success Engineer (CSE) to drive product adoption and ensure customer success.The CSE will manage customer onboarding, provide training, troubleshoot issues, and collaborate with cross-functional teams to enhance satisfaction and retention.Ideal candidates will have 2 years of customer support...

  • Viavi Support Engineer

    hace 4 semanas

    Xico, México Viavi A tiempo completo

    VIAVI Support Engineer page is loaded## VIAVI Support Engineerlocations: Mexico City, MEX: Home Office, MEXtime type: Full timeposted on: Posted 3 Days Agojob requisition id: ***********Summary:**VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders,...

  • Viavi Support Engineer

    hace 4 semanas

    Xico, México Viavi Solutions Inc. A tiempo completo

    SummaryVIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway.VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and aerospace...

  • Customer Support Engineer

    hace 4 semanas

    Xico, México Siena Ai A tiempo completo

    **About Siena**:Siena is building enterprise empathic AI Agents powered by reasoning-adept LLMs.Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform.If you're excited about the intersection of human-to-machine communication and want to be part...

  • Technical Support Engineer

    hace 4 semanas

    Xico, México Hitachi Vantara Corporation A tiempo completo

    **The Company****The Role**The Customer Support Engineer provides technical support, advice, and assistance to Hitachi Vantara's customers upon their need to address technical, hardware and software system problems.This includes specific products and their integration, as a Solution.The Customer Support Engineer generally deals directly with end users and,...

  • Customer-Facing Ml Platform Engineer

    hace 4 semanas

    Xico, México Scaleapi A tiempo completo

    A leading tech company in Mexico is looking for a customer-facing engineer to help improve customer experience with their products.This role requires technical expertise in web development, excellent problem-solving skills, and the ability to communicate effectively with customers.The engineer will troubleshoot technical issues, onboard customers, and work...

  • Support Engineer

    hace 4 semanas

    Xico, México Commit A tiempo completo

    We're seeking an experienced Support Engineer to join our technical support team for a leading internal developer platform (IDP).In this role, you'll troubleshoot technical issues, support customers and internal teams, and help ensure smooth operation of a modern developer self-service and DevOps ecosystem.What You'll DoManage and resolve support tickets...

  • Customer-Facing ML Platform Engineer

    hace 4 semanas

    Xico, México Scaleapi A tiempo completo

    A leading tech company in Mexico is looking for a customer-facing engineer to help improve customer experience with their products. This role requires technical expertise in web development, excellent problem-solving skills, and the ability to communicate effectively with customers. The engineer will troubleshoot technical issues, onboard customers, and work...