Solution Director I

**Why Compucom?**Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses.To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It***:The Solution Director I (Solution Director) solutions single-tower new business opportunities, change orders and renewals for existing clients by developing compelling win, solution and price strategies to meet client requirements.The Solution Director I creates proposals, contractual documentation and internal financial documents as required to complete the assignment per Compucom guidelines.The Solution Director I participates in pre-sales activities and assists the sales team in identifying and qualifying then leading pursuits."Project Manage" end to end RFx response lifecycle so that the deliverables are high quality and on time.Leads and guides the team to develop the solution, pricing, proposal creation and presentations to the customer.**RESPONSABILITIES**:- Responds to client inquiries and RFX, develops proposals, Statements of Work (SOW), Change Orders (CO) for assigned opportunities.- Leads customer discovery workshops to understand business issues/objectives, projects and problem statements of customers/prospects.- Stays current on technology changes in the market, competitive analysis and understanding differentiators between CompuCom and its competitors.- Assesses and mitigates risks through the solution design and contract language.- Evaluates and deconstructs RFx documents to segment requirements, data points and underlying business challenges in support of solution development and win theme planning.- Leads pursuit and solution process, including responses to RFx, renewals and change orders.- Guides the pursuit team to develop a cohesive solution, price, proposal creation and presentation for the customer.- Ownership of the proposal deliverables and authoring activities taking ownership of the solution and provide guidance, support and coaching to authors and other contributors- Works with internal stakeholders such as sales and delivery to establish price strategies and obtain approvals per CompuCom business rules.- Follows commercial risk management process consulting management team and legal as applicable.- Secures all appropriate approvals from required parties and required signatures according to current business process and rules.Level of Formal Education:Bachelor's degree or equivalent experienceArea of Study:Information Technology, Business, ProcessYears of Experience:3-5 years of experience in IT outsourcing or related fieldType of Experience:Strong technical and pre-sales knowledge in multiple areas of IT infrastructure services.Project management experience.Proposal Management experience required.Understands IT operational models, including shared services and procurement, outsourcing, and associated financial models.Special Certifications:- ITIL certification preferred but not required.- APMP and/or Shipley certification/familiarity- Training will be provided by Compucom and certification to be obtained within 120 days of hire.- Business Acumen- Risk Recognition and Mitigation- Dealing with Ambiguity- Decision Quality- Innovation Management- Peer Relationships- Problem Solving- Planning- Strategic Agility- Information Systems (People Soft, etc.):Personal Attributes:- Able to operate under pressure managing multiple opportunities and demanding clients.- Keeps appropriate people aware of plans, decisions, status, and other relevant information.- Adaptability - Ability to triage varied requests and opportunities based on client urgency.- Productivity - Ability to quickly react to requests and properly solution technical opportunities.- Language Skills:English (French desired but not required)Technical Competencies: Knowledge of IT outsourcing services, and IT infrastructure products, business development activities and sales cycleEqual Employment OpportunityCompuCom is committed to providing equal employment opportunities in all employment practices.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law