Support Operations Specialist
hace 3 días
Summary of the role As a Support Operations Specialist, you’ll be the first point of contact for customers, helping them troubleshoot issues, learn, and turn feedback into insights for our product team. You’ll work closely with Customer Success, Product, and Engineering to ensure every interaction reflects the quality and responsiveness the company is known for. This is an opportunity to join a fast-moving startup where you’ll grow quickly and play a key role in building the foundation of our support function. You’ll be our first line of defense, ensuring every customer issue is handled quickly, accurate, and with care. What You’ll Do: Build scalable support systems: Design and optimize workflows, ticket routing, and automations that make our customer support team faster and more effective. Turn data into insights: Track key support metrics (response time, CSAT, resolution rate) and identify opportunities to improve customer experience. Partner cross-functionally: Work with Product, Engineering, and Customer Success to surface customer pain points and help shape roadmap priorities. Empower the team: Implement tooling and processes (Zendesk, Intercom, HubSpot, or similar) to help support agents work smarter, not harder. Elevate customer experience: Create feedback loops and proactive systems that help customers get answers before they even need to ask. Empathy for customers and a drive to make their experience frictionless. What We’re Looking For: 3+ years of experience in customer support operations, CX systems, or customer success enablement at a SaaS or tech company. Bachelor’s degree in business administration, Information Systems, Industrial Engineering, Information Technology, Engineering, or related field. Excellent English (spoken and written) – essential for communication with clients. Deep familiarity with support tools (Zendesk, Intercom, Salesforce Service Cloud, or similar) and CRM workflows. Strong analytical mindset: you’re comfortable working with dashboards, ticket data, and trend analysis. Excellent communication skills: you translate data and process improvements into clear, actionable steps for teams. Highly organized with strong attention to detail and a bias toward action. Nice to have: Experience working in an AI or fast-moving startup environment. Comfort with automation tools to streamline workflows. Background in support analytics, QA, or knowledge base management. Experience collaborating directly with Product and Engineering to influence roadmap decisions. What we offer and other important information: Salary range: $23,000-$28,000 pesos per month (gross salary) Schedule: Monday- Friday, 7 am-4 pm PST/8 am-5 pm PST or 9 am-6 pm PST. Paid online English courses for language development. Enjoyment of proportional vacation days A progressive company culture where your ideas are valued. #J-18808-Ljbffr
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Support Operations Specialist
hace 1 semana
Ciudad Juárez, Chih., México Equivity A tiempo completoJoin Our Team as a Support Operations SpecialistSummary of the roleAs a Support Operations Specialist, you'll be the first point of contact for customers, helping them troubleshoot issues, learn, and turn feedback into insights for our product team. You'll work closely with Customer Success, Product, and Engineering to ensure every interaction reflects the...
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Support Operations Lead, SaaS CX
hace 3 días
Ciudad Juárez, México Equivity A tiempo completoA dynamic startup in Ciudad Juárez is seeking a Support Operations Specialist to enhance customer interactions and optimize support workflows. This role involves designing support systems, tracking key metrics, and collaborating with various teams to improve customer experiences. The ideal candidate has over 3 years of experience in customer support...
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Support Operations Specialist – Client Support
hace 2 días
Ciudad de México, Ciudad de México Onyx CenterSource A tiempo completoJob Description OverviewThe Support Operations Specialist – Client Support is the primary contact and support for clients in their use of Onyx products. This role has accountability to the Manager of Support Operations and maintains close working relationships with Client Support teams and other Onyx stakeholders.The Support Operations Specialist is...
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Business Support Specialist
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Ciudad de México Launch Consulting Group A tiempo completoKickstart Your Career in Tech Operations! Join a fast-paced, global tech environment supporting business operations for one of the world's top enterprise software companies. We're hiring for two entry-level roles where you'll support critical sales and funding processes! Business Support Operations (BSO) Specialist ️ Handle ServiceNow tickets (CRM,...
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Technical Support
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Sales Support Specialist
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Ciudad Juárez, México NAPS México A tiempo completo**NAPS México busca Sales Support Specialist en Satelite - Juárez, Chihuahua**: **R**esponsibilities**: - Provide administrative support to Regional Sales Managers to streamline and enhance field operations. - Prepare accurate and timely quotations using the company’s ERP system. - Maintain and update customer records in the CRM system, ensuring data...
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Business Support Operations
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Ciudad de México Launch Consulting Group A tiempo completoKickstart Your Career in Tech Operations! Join a fast-paced, global tech environment supporting business operations for one of the world's top enterprise software companies. Are you detail-oriented, organized, and eager to make an impact? We're hiring for two entry-level roles where you'll support critical sales and funding processes!1. Business Support...
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HR Operations
hace 3 días
Ciudad Juárez, México Hubbell Gas Utility Solutions (HGUS) A tiempo completoA global utility solutions provider is seeking a Human Resources Operational Services Specialist to support HR operations across the US and Canada. The role involves managing HR transactions, project leadership, and maintaining employee records in SuccessFactors. Ideal candidates will have strong communication skills, a degree in HR or Business, and at least...
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HR Operations
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Ciudad Juárez, México Hubbell Incorporated A tiempo completoA leading infrastructure solutions company located in Juárez, Mexico, is seeking a Human Resources Operations Specialist to support HR transactions and provide exceptional customer service. The ideal candidate will have a college degree in Business or HR and a minimum of one year in Human Resources. Proficiency in Excel and experience with HRIS systems like...
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Ops Support Specialist
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Ciudad de México Citi A tiempo completoThe Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...
