Customer Service Supervisor
hace 2 semanas
**Customer Service Supervisor**In Omron Guadalajara we are looking for our Customer Service Supervisor.**Responsibilities**:- Leadership- Motivate, coach, and empower team members to provide exceptional Customer Experience and to reach best in class goals and metrics through Skilled Based routing- Understand and interpret data that leads to development opportunities with team members- Contribute towards talent acquisition - You will be involved in the hiring plan and personnel decisions- Support the professional development of the Customer Care team member skills- Contribute to the ongoing learning and success of your team through timely feedback and continuous improvement.- Directly impact the customer's experience and overall business results by providing Quality Assurance feedback, coaching, training and managing overall performance of your team- Be an escalation point for challenging customer or Omron functional group obstacles that are beyond the capability or authority of Customer Care team members.- Understand, support and advocate OAA's Customer Care strategic vision to become a world class, omni-channel contact center- Represent the Omron Brand in a professional, ethical, and socially responsible manner.- Collaboration- Hold and participate in weekly team meetings to review metrics and continuous improvement needs- Participate in stakeholder reviews as required with Sales Team, Customers, Customer Care, Supply Chain, Finance and Operations.- Daily interaction with other Supervisors in the Customer Care Team utilizing "First Team" concept.- Metrics- Best in Class measurements for Industry Marketplace customers- Responsiveness- Productivity- Quality- Service Request general case management- Call/Chat handling**EDUCATION, EXPERIENCE, AND CERTIFICATIONS**:**Education**: Bachelor's degree**Experience**:- Minimum of 3 years in a Customer Service supervisor or management role- Minimum of 5 years hands on experience in order management in a business-to-business (B2B) organization- Working knowledge of omni-channel contact center platform required- Knowledge of PC and ERP computer systems and software.- Experience and proficiency with Microsoft 360 is required- JD Edwards ERP experience strongly preferred- Demand Management or Supply Chain experience a plus- English language fluency required, Spanish language ability a plus.**KNOWLEDGE, SKILLS, AND ABILITIES -****Technical Abilities**:- Must have experience working with contact center software or CRM.- Work with data, both formatting and analyzing for trends and actions.**Behavioral Profile**:- Must have experience working with contact center software or CRM.- Work with data, both formatting and analyzing for trends and actions.- Problem solving and decision making ability in an environment where exceptions to policy and procedure can occur daily.- Outstanding oral, written and interpersonal communication skills (listening, questioning, etc), and the capacity to multi-task in a structured work environment, are required.Flexibility to work beyond standard business hours when required to resolve critical issues.- Energetic, aggressive and focused.- Highly motivated self-starter and data-driven decision-making.- Good organization skills with high attention to detail.- Ability to handle confidential and proprietary information is criticalLive the OMRON experience and shape the future with us
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Customer Service Supervisor
hace 3 días
Guadalajara, México Intugo A tiempo completo_This is a fully on site position in Guadalajara, Jalisco_ - Advanced english required_ HE CUSTOMER EXPERIENCE SUPERVISOR WILL OVERSEE THE DEPARTMENT’S NEEDS AND REQUIREMENTS. MAINTAIN A WELL-PERFORMING SERVICE LEVEL AND KPI TARGETS. THIS INDIVIDUAL WILL REPORT ANY CONSISTENT ISSUES AND LOOK FOR SOLVING PROBLEM METHODOLOGIES. **RESPONSIBILITIES** -...
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Customer Service Supervisor
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Guadalajara, México Intugo A tiempo completo_This is a fully on site position in Guadalajara, Jalisco_- Advanced english required_HE CUSTOMER EXPERIENCE SUPERVISOR WILL OVERSEE THE DEPARTMENT’S NEEDS AND REQUIREMENTS. MAINTAIN A WELL-PERFORMING SERVICE LEVEL AND KPI TARGETS. THIS INDIVIDUAL WILL REPORT ANY CONSISTENT ISSUES AND LOOK FOR SOLVING PROBLEM METHODOLOGIES.**RESPONSIBILITIES**- ACCOMPLISH...
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Customer Experience Supervisor
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Customer Service Manager
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Customer Service Manager
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Customer Service Manager
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Guadalajara, México Cognizant A tiempo completo**We're hiring!**At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide.A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment.At Cognizant we promote an inclusive culture, where we value different perspectives providing...
