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Plexus is a Network Marketing company and our mission is to enhance the health and happiness of those who support, promote, and use Plexus products. Plexus is passionate about doing it the way it could be done and should be done but rarely is.
Plexus is seeking outstanding individuals, who like working in a collaborative environment, getting the job done right, and empowering others. Plexus was recognized as one of Arizona’s Best Places to Work in 2016 and 2017. We were also ranked No. 1 on the 2015 and 2017 Arizona Corporate Excellence (ACE) Fastest-Growing Private Companies list.
The Customer Service Supervisor is responsible for delegating duties and responsibilities to Customer Service Representatives. In addition to providing feedback to direct reports on a daily basis, monitoring call queues, and managing team schedule and breaks.
**Job Duties**:
- Monitor call queues for timeliness and quality assurance.
- Serve as an employee advocate for team and coach Representatives.
- Oversee daily operation of Customer Service Team and preparing daily, weekly and monthly reporting as well as manage team schedule.
- Commit to working together as one team, exceed service expectations by developing positive relationships and treat others with value and respect always.
- Exhibit an honest and committed effort to delivering as promised, never compromising quality.
- Achieve individual and team goals. Meet deadlines with the resources provided and never compromise ethical standards.
- Seek opportunities for personal and professional development. Attend all company required training and actively participate in development conversations with managers.
- Contribute to the overall growth and success of Plexus by embracing the Plexus core values:
- We are One Plexus.
- We are accountable.
- We get the job done right.
- We empower others.
**Minimum Qualifications**:
- High School diploma or GED
- Three or more years in a call center environment. Related leadership experience. Intermediate understanding of Plexus software specific to position as well as company policy and procedures.
**Preferred Qualifications**:
- Associates degree in business, communications, or related field.
- Prior experience as a supervisor in a call center or high volume customer contact organization.
