Customer service Representative

hace 2 días

Reynosa, México International Paper A tiempo completo

1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Job Description Communicate with customers, estimate and enter orders, and perform additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations. Maintain a basic understanding of manufacturing processes and work with production staff to achieve on‑time customer deliveries. Oversee complex problem resolution issues and escalations, typically working with larger, more complex accounts. Take customer orders either directly from customers or account managers. Place orders on a timely basis for purchases of materials and supplies used in production. Communicate with customers atualizado on issues such as order status, estimates, quotations, order changes, confirmations, and anyportunistic complaints or questions. Process purchase orders, coordinate account credits and maintain customer data. Work with production staff and utilize the KIWI system to achieve on‑time customer deliveries. The Skills You Will Bring Professional degree Preferred experience working in a manufacturing environment Preferred computer data‑entry experience Preferred experience in the corrugated box industry 5‑8 years of customer relations experience; preferably 2+ years in industry‑specific customer relations Action Oriented Being Resilient Customer Focus Instills Trust Bilingual Seniority level Mid‑Senior level Employment type Full‑time Job function Other Industries Paper and Forest Product Manufacturing #J-18808-Ljbffr

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