Customer Success Engineer
hace 3 semanas
EasyBee AI builds intelligent automation powered by generative AI, helping businesses operate with the efficiency of a beehive.We're a fast-moving, mission-driven team with deep experience in AI, enterprise systems, and startup building.Role: Technical Customer Success Engineer You will be the technical owner of the customer journey post-sale, leading implementation, ensuring smooth integrations, and driving long-term product adoption.This hybrid role blends solution architecture, data engineering, and customer-facing consulting.Build and validate ETL pipelines (Python/SQL/integration platforms).Configure API/MCP integrations with systems like CRM, ERP, and FMS (Facilities Management System).Deploy AI agents and establish initial performance baselines.Coordinate cross-functionally and track progress in Notion/Slack.Customer Success & Adoption Monitor system health and troubleshoot integration or performance issues.UAT & Quality Assurance Set up UAT environments with production parity.Build and run test cases (load, data integrity, agent accuracy).Track and resolve defects with Engineering.Analyze logs/telemetry to optimize performance and scalability.Provide structured feedback to Product & Engineering.Proficient in Python, SQL, and data engineering fundamentals.Experience with OAuth 2.0, SAML, CRMs, ERPs, or FMS platforms.Skilled in troubleshooting complex system issues.Comfortable with performance tuning and UAT processes.Confident running discovery calls, training workshops, and executive briefings.Organized project lead who manages timelines and milestones.Capable of writing clear technical narratives and success stories.High UAT pass rate with low post-launch issues
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Customer Success Engineer
hace 3 semanas
Xico, México Irisity A tiempo completoWe are seeking a proactive and technically skilled Customer Success Engineer to join our team.In this role, you will play a crucial part in ensuring our customers achieve success with our video security AI solutions.You will bridge the gap between our technical and customer-facing teams, helping clients optimize their use of our products by understanding...
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Senior Enterprise Customer Success Engineer
hace 3 semanas
Xico, México Tractian A tiempo completoA technology solutions firm in Mexico City is looking for a Customer Success Engineer to enhance client relationships and offer technical support. This role involves working closely with enterprise clients, ensuring alignment of solutions with their needs, and contributing to account expansion. Ideal candidates should have a bachelor's degree in a technical...
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Customer Success Engineer — Adoption
hace 3 semanas
Xico, México Everscale Group A tiempo completoA leading technology company based in Mexico is seeking a Customer Success Engineer (CSE) to drive product adoption and ensure customer success.The CSE will manage customer onboarding, provide training, troubleshoot issues, and collaborate with cross-functional teams to enhance satisfaction and retention.Ideal candidates will have 2 years of customer support...
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Customer Success Specialist
hace 3 semanas
Xico, México Customer Intelligence Inc. A tiempo completoABOUT USCustomer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth.Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout Latin...
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Aiops Tier-1 Support Engineer – Customer Success
hace 3 semanas
Xico, México Viavi Solutions A tiempo completoA global technology solutions provider in Mexico City is seeking a Tier 1 Support Engineer to enhance customer experience through effective technical support.Responsibilities include managing support requests and resolving customer issues while documenting processes.Candidates should have 5+ years in IT/telecom support and a technical degree, with fluency in...
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Customer Success Engineer –
hace 3 semanas
Xico, México Everscale Group A tiempo completoOverviewResponsible for driving product adoption and customer success across the platform.Acting as the primary technical contact, the CSE ensures customers achieve measurable value through proactive training, issue resolution, and best-practice guidance.This role involves managing customer onboarding, facilitating adoption, troubleshooting technical issues,...
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Customer Success Specialist
hace 3 semanas
Xico, México Customer Intelligence Inc. A tiempo completoABOUT USCustomer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout Latin...
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Developer Success Engineer
hace 3 semanas
Xico, México Scaleapi A tiempo completoScale is a vital part of bringing ML-enabled technologies to the world, from autonomous driving to document processing and more. Scale's emerging products are some of the fastest-growing in the company's history. In particular, Scale is building SaaS‑like solutions to help democratize Scale's data annotation capabilities to teams of all sizes and...
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Developer Success Engineer
hace 3 semanas
Xico, México Scaleapi A tiempo completoScale is a vital part of bringing ML-enabled technologies to the world, from autonomous driving to document processing and more. Scale's emerging products are some of the fastest-growing in the company's history. In particular, Scale is building SaaS‑like solutions to help democratize Scale's data annotation capabilities to teams of all sizes and...
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Developer Success Engineer
hace 3 semanas
Xico, México Scaleapi A tiempo completoScale is a vital part of bringing ML-enabled technologies to the world, from autonomous driving to document processing and more. Scale's emerging products are some of the fastest-growing in the company's history. In particular, Scale is building SaaS‑like solutions to help democratize Scale's data annotation capabilities to teams of all sizes and...