Developer Success Engineer

hace 3 semanas

Xico, México Scaleapi A tiempo completo

Scale is a vital part of bringing ML-enabled technologies to the world, from autonomous driving to document processing and more. Scale's emerging products are some of the fastest-growing in the company's history. In particular, Scale is building SaaS‑like solutions to help democratize Scale's data annotation capabilities to teams of all sizes and industries and troubleshoot issues with their datasets. We are looking for a customer‑facing engineer who is passionate about problem solving and satisfied customers Scale's new suite of products (Nucleus, Rapid, Studio) is growing, and we need someone who is technical and experienced in web development to solve customer technical issues share best practices, and contribute to our product roadmap You will be interacting with customers via Intercom or Slack to troubleshoot their technical issues. These can vary from answering questions about Scale's products, navigating customers through their technical issues, and investigating bugs and reporting them to our engineering team. You will be playing a critical role in making sure our product is prioritized properly for our customers' use‑cases. Languages and technologies (stack) used include Javascript / Typescript (necessary) React, Python, MongoDB, PostgreSQL are a + You will Be accountable for the customer's technical experience throughout their time with Scale Remove any technical hurdles customers may face / debug technical issues with customers Onboard customers to use our API to automate their data‑training pipelines and Nucleus jobs Investigate and report frontend and backend issues / bugs to Scale's engineering teams Design and develop tools to improve internal operational efficiency\ Maintain Scale's Documentation to make sure everything online is up‑to‑date Become an expert with Scale's latest products Work with Customer Success Managers to identify and prioritize customer‑specific feature requests Ideally you'd have Able to work independently to solve challenging problems, possibly in parallel Strong cross‑functional collaboration and interpersonal skills Great written and spoken English Track record of success as a hybrid customer‑facing engineer or similar function, wearing multiple hats along the way Nice to haves Prior experience developing with Python and JavaScript, or other modern software languages Experience as a Customer Success Engineer / Technical Support Engineer Portfolio of technical writing or documentation Experience in building and tuning ML models Experience in UI design About Us We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. EEO poster and EEO poster supplement for additional information. #J-18808-Ljbffr

  • Developer Success Engineer

    hace 3 semanas

    Xico, México Scaleapi A tiempo completo

    Scale is a vital part of bringing ML-enabled technologies to the world, from autonomous driving to document processing and more. Scale's emerging products are some of the fastest-growing in the company's history. In particular, Scale is building SaaS‑like solutions to help democratize Scale's data annotation capabilities to teams of all sizes and...

  • Developer Success Engineer

    hace 3 semanas

    Xico, México Scaleapi A tiempo completo

    Scale is a vital part of bringing ML-enabled technologies to the world, from autonomous driving to document processing and more. Scale's emerging products are some of the fastest-growing in the company's history. In particular, Scale is building SaaS‑like solutions to help democratize Scale's data annotation capabilities to teams of all sizes and...

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    hace 3 semanas

    Xico, México Scaleapi A tiempo completo

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