Engineer Field Ops

Overview:**WELCOME TO**SITA**We're the team that keeps airports moving, airlines flying smoothly, and borders open.Our tech and communication innovations are the secret behind the success of the world's air travel industry.You'll find us at 95% of international hubs.We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges.Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork.Want to be a part of something big?Are you ready to love your job?The adventure begins right here, with you, at SITA.**ABOUT THE ROLE & TEAM**As an Engineer Field Ops, you will perform all field services activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first-class on-site field maintenance and support activities.You will manage and assist the field services team to ensure service delivery quality is maintained through direct assistance in implementing and improving working processes and procedures.**WHAT YOU'LL DO**- Ensure the correct functioning and maintenance of all internal and external customer IT equipment and services.- Perform onsite interventions as a result of a Service Desk request as soon as possible, and within the terms of the customer contract and SLAs.- When required, act as the customer SPOC and co-ordinate the scheduling of the onsite intervention with Customer's, internal resolver groups, and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.- Carry out local repairs of faulty equipment and services to the highest standards and co-ordinate the resolution with the appropriate resolver group.- Ensure shortest possible repair cycle by initiating the timely return of faulty SITA and Customer equipment according to the customer maintenance contract and SLAs and monitoring closely the replacement of faulty items and spares.- Manage the replacement of faulty equipment through the use of spares, and ensuring the timely replenishment the spare according to prescribed availability and sparing policy.- Reporting and escalating all observed problems to proper SITA operational escalation points.Qualifications:**ABOUT YOUR SKILLS**- Minimum 3 years' experience in onsite support activities and repairs of PCs, Printers, and LAN, WAN equipment.- Proactive and not afraid of "trying fast-fail fast"- Must have dealt directly with external customers delivering to SLAs.- Experience of working at Customer locations.- Experience of working in the Airport / Airline industry preferred.- Basic to intermediate English proficiency.- Ability to lift and manage heavy technical equipment.- Flexibility to work in a 24/7 shift schedule.**WHAT WE OFFER**We're all about diversity.We operate in 200 countries and speak 60 different languages and cultures.We're really proud of our inclusive environment.Our offices are comfortable and fun places to work, and we make sure you get to work from home too.Find out what it's like to join our team and take a step closer to your best life ever.**Employee Wellbeing**: We've got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year.We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.**Professional Development**: Level up your skills with our training platforms, including LinkedIn Learning**Competitive Benefits**: Competitive benefits that make sense with both your local market and employment status.