Field Engineer

hace 2 semanas

León, México Carestream Health A tiempo completo

**Date**:Jul 2, 2025**Location**: Leon, GUA, MX**Company**:Carestream Health**_Innovation that sparks imagination. Continue on to your next challenge with us._**At Carestream, we offer a global perspective and a world of opportunities for people who have the desire to make a positive impact. Join our global team of 3,000+ professionals**Compensation****Position Summary**:**Key Roles & Responsibility**:- Focus on resolving customer’s issues to their complete satisfaction- Resolve the problems both remotely and in the field to the customers delight- Solves the customer’s problem the first time- Focuses in on break fix problems with the support of the COE team- Delivers solution to the customer and CSH on time and at the lowest cost possible- Adds knowledge articles to the Service knowledge management system- Establish good communications and relationship with customers- Present a professional image and promote customer confidenc.- Individual will contact customers, set up appointments, and communicate effectively during onsite visits- Responsible for parts ordering and management- Timely and effective repair of customer equipment- Follow escalation processes and communicate to the appropriate level regarding problem equipment or customer satisfaction issues- Ensures data integrity in call reporting, expense reporting and other administrative requirements- Diagnose/repair equipment according to established processes, documents, service manuals, and software tools- Performs equipment maintenance/installation according to specifications- Performs systems verification in accordance with policies and procedures- Train and provide simple repair information to customers for operating their system- Attain system/customer knowledge to maximize system performance and customer satisfaction- Responsible for assigned and back up accounts and for growing the service agreement business- Able to work on standby and respond to call outs after hours- Some territories may require extended travel and overnight stay- Continues to develop skills towards new technologies**Required Skills & Education**:- Electronic engineer or Biomedical Engineer Degree- English Language > 80%- Minimum one year of experience as a Field Engineer or related on site- Able to travel more than 60%- Valid certificate as Engineer (título y cédula indispensables)- Residence location Guadalajara, Jal.**Desired Skills**:- High technical skills, electrical, mechanical software, networking- Excellent team player and team building skills- Excellent organization skills- Excellent analytical trouble shooting skills- Time management skills- Able to think critically- Able to interface effectively with a wide range of staff from customer to Managers- Experience with all Windows platforms- Strong interpersonal, verbal, and written communication skills- Excellent customer relation / communication skills- Individual must have ability to work with mínimal supervision**Carestream is an Equal Opportunity Employer**Carestream is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.**Requisition ID: 4402

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