Spanish Bilingual Customer Service Specialist

hace 3 semanas

Monterrey, México Talentpop App A tiempo completo

Join Our Team as a Bilingual Customer Service Specialist, Spanish/English (Voice and Chat)Provide customer support in multiple languages through voice and chat.Assist a diverse range of customers while ensuring language proficiency.Why You'll Love This RoleYou'll be the friendly voice and helpful support that our customers rely on.Your combination of verbal and written communication skills will help resolve customer issues quickly, leaving a lasting positive impact.What You'll DoAssist Customers: Provide exceptional support via inbound calls, chat, and email.Solve Problems: Troubleshoot issues effectively and find quick resolutions.Understand Needs: Personalize interactions to build strong customer relationships.Collaborate: Work closely with your team to enhance the customer experience.Improve Processes: Offer feedback to refine our service quality.What We're Looking For1+ year of remote/online experience in customer service or a similar role.Previous experience with bilingual customer support is an advantage.Excellent written and verbal communication skills.Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus.Calm and solution-focused under pressure.Familiarity with E-Commerce and CRM systems is a plus.Fluent in Spanish and English.Tech RequirementsPersonal PC or laptop with a minimum i5 processor.Stable internet connection with at least 15 Mbps upload and download speeds.Perks And BenefitsCompetitive wage with annual increases.Paid Time Off to recharge.Monthly health stipend available for your well-being.Performance Bonuses for your hard work.Permanent work-from-home setup.Seniority levelEntry levelEmployment typeFull-timeJob functionOtherIndustriesIT Services and IT Consulting#J-*****-Ljbffr

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