Call Center Team Lead
hace 3 semanas
Operations Supervisor - Call Center ManagementThe role of Operations Supervisor involves overseeing the daily management of a team of call center associates.This position requires effective leadership, communication, and coaching skills to ensure performance metrics are met.- Lead and develop team members through effective coaching and communication.- Regularly coach direct reports to ensure performance metrics are achieved.- Identify performance-related issues, develop improvement plans, and implement corrective actions.- Ensure service delivery meets contractual Key Performance Indicators (KPIs).- Communicate expectations and provide timely updates and changes to employees.Key Responsibilities:- Supervise call center associates.- Manage team metrics and retention goals.- Collaborate with Site Leadership to reduce attrition.- Provide feedback on performance and behavior.- Stay updated on internal work processes and policies.Required Skills:- Associate's degree in a related field with 4-6 years of experience.- Strong communication skills, both written and verbal.- Demonstrated ability to mentor, coach, and provide direction to a team.- Ability to lead teams in multi-tasking, prioritization, and meeting deliverable timelines.- English proficiency: B2 or C1
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Call Center Representative
hace 10 horas
Tenochtitlán, México Coforge A tiempo completoJob Title: Call Center RepresentativeSkills: Call Center, customer service, Finance, BFSIExperience: 1 YearJob Location: Avenida Paseo de la Reforma 342, Juárez, Cuauhtémoc, 06600 Ciudad de México, CDMX, MXOnsiteWe at Coforge are hiring Banking Call Center Representative with the following skillset:Handle inbound voice calls with professionalism &...
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Call Center Representative
hace 1 día
Tenochtitlán, México Coforge A tiempo completoJob Title: Call Center Representative Skills: Call Center, customer service, Finance, BFSI Experience: 1 Year Job Location: Avenida Paseo de la Reforma 342, Juárez, Cuauhtémoc, 06600 Ciudad de México, CDMX, MX Onsite We at Coforge are hiring Banking Call Center Representative with the following skillset: Handle inbound voice calls with professionalism &...
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Call Center Representative
hace 23 horas
San Lorenzo Tenochtitlán, México Coforge A tiempo completoJob Title: Call Center Representative Skills: Call Center, customer service, Finance, BFSI Experience: 1 Year Job Location: Avenida Paseo de la Reforma 342, Juárez, Cuauhtémoc, 06600 Ciudad de México, CDMX, MX Onsite We at Coforge are hiring Banking Call Center Representative with the following skillset: Handle inbound voice calls with professionalism &...
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Lead Customer Experience Team
hace 3 semanas
Tenochtitlán, México Bebeeleadership A tiempo completoCustomer Experience LeaderAs a Customer Experience Leader, you will be responsible for leading a team to deliver exceptional customer experiences.You will motivate and mentor your team to achieve company goals while addressing employee-related issues and coordinating training.Key Responsibilities:- Coach associates to ensure the achievement of company...
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Center Of Excellence Specialist
hace 3 semanas
Tenochtitlán, México Bebeespecialist A tiempo completoJob Title: Center of Excellence SpecialistAt the heart of our organization, we have a vision to excel in everything we do.We are looking for an exceptional individual to join our team as a Center of Excellence Specialist.Job Description:Pursue meaningful connections with clients and develop skills to manage and inspire others.In a complex environment, grow...
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Leisure Business Development Manager – Cala Team Lead
hace 3 semanas
Tenochtitlán, México Go - Global Outsourcing A tiempo completoMain Purpose of RoleThe prime objective of the Field Sales Team is to increase sales for Client's hotels globally, through influencing and motivating targeted travel bookers across leisure agencies and key wholesalers to promote the Client's portfolio of brands as the preferred hotel chain to their own clients.The ideal candidate will lead initiatives to...
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Lead Designer
hace 3 semanas
Tenochtitlán, México Oliver Wyman A tiempo completoAbout Oliver WymanOliver Wyman is a global leader in management consulting.With offices in 60 cities across 29 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation.Our **** professionals help clients optimize their business, improve their operations, and...
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Sr Sales Manager
hace 3 semanas
Tenochtitlán, México Zubale A tiempo completo¡Hola! Gracias por tu interés.Nos impulsa la ambición y nos guía una visión audaz para los próximos años. Para sostener nuestro agresivo plan de expansión, estamos buscando un Sr Manager: Sales Team Lead excepcional. En este rol crítico, serás la cabeza del equipo de Sales Managers (Hunters) para toda la región de habla hispana en Latinoamérica....
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Sr Sales Manager
hace 3 semanas
Tenochtitlán, México Zubale A tiempo completo¡Hola! Gracias por tu interés.Nos impulsa la ambición y nos guía una visión audaz para los próximos años. Para sostener nuestro agresivo plan de expansión, estamos buscando un Sr Manager: Sales Team Lead excepcional. En este rol crítico, serás la cabeza del equipo de Sales Managers (Hunters) para toda la región de habla hispana en Latinoamérica....
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Sr Sales Manager
hace 3 semanas
Tenochtitlán, México Zubale A tiempo completo¡Hola! Gracias por tu interés.Nos impulsa la ambición y nos guía una visión audaz para los próximos años. Para sostener nuestro agresivo plan de expansión, estamos buscando un Sr Manager: Sales Team Lead excepcional. En este rol crítico, serás la cabeza del equipo de Sales Managers (Hunters) para toda la región de habla hispana en Latinoamérica....
