Support Specialist 2Nd Level
hace 2 semanas
Individuals in this job position perform work at the third level of analysts within this job family and tracks the resolution of all issues coordinating activities with the next tier teams.This Job is located in #LI-Hybrid within Cuautitlan and will report to Manager.**Key Responsibilities**- Analyze, troubleshoots, and resolve system OS and hardware alerts.- Follow knowledge articles to provide support for these systems.- Work with cross-function teams of IT professionals to troubleshoot these systems.- Escalates important issues to the supervisor and support teams.- Identify inefficiencies in processes and documentation of processes.**Qualifications**- English written and verbal communication skills, including ability to work with customers throughout the organization- Minimum 2 years' experience as 2nd support level in trouble shooting/problem resolution- Develop documentation on support tools to improve services efficiency- Benefits included will be discussed with you by your recruiter during the hiring process, like medical benefits, life insurance and more.**About us**:**PPG: WE PROTECT AND BEAUTIFY THE WORLD****The PPG Way**Every single day at PPG:**We partner with customers to create mutual value.****We are "One PPG" to the world.****We trust our people every day, in every way.****We make it happen.****We run it like we own it.****We do better today than yesterday - everyday.**Benefits will be discussed with you by your recruiter during the hiring process.PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets.PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs.Other incentives may apply.Our employee benefits programs are designed to support the health and well-being of our employees.Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.**About us**:PPG: WE PROTECT AND BEAUTIFY THE WORLDThe PPG WayEvery single day at PPG:We partner with customers to create mutual value.We are "One PPG" to the world.We trust our people every day, in every way.We make it happen.We run it like we own it.We do better today than yesterday - everyday.Benefits will be discussed with you by your recruiter during the hiring process.
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Level 1 Pos Support Specialist — Hybrid/Evenings
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Xico, México Shiji Group A tiempo completoA global technology company is seeking a Level 1 POS Support Specialist in Mexico City. This role requires providing top-notch customer service through technical support for POS systems. Responsibilities include troubleshooting, managing support tickets, and ensuring customer satisfaction. Ideal candidates must have a minimum of two years of experience in...
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Sales System Specialist
hace 1 día
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Sales System Specialist
hace 2 días
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It Support Lead: 2Nd Line Escalations
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Service Desk Engineer
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Lead Tech Support Specialist
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Xico, México Solera A tiempo completoWho We Are- The RoleThe Team Lead Technical Support Specialist provides technical assistance to internal and external customers.This High-level specialist should receive very little instructions on routine work; exercises prudent judgment within the defined processes and practices of the department in troubleshooting and developing solutions to a variety of...
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It Support Specialist
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Xico, México Ware Malcomb A tiempo completoWare Malcomb has an exciting opportunity for an IT Support Specialist in our Mexico City office!The IT Support Specialist is responsible for supporting our end users in the Mexico City office, and other locations as assigned by IT leadership.This help desk role has the primary responsibility of troubleshooting and/or triaging tickets from team members in the...
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Ops Support Specialist 1-2
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Xico, México Citi A tiempo completoThe Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.Additionally, the Ops Support Specialist 3...
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Ops Support Specialist
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Xico, México Citi A tiempo completoThe Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.Additionally, the Ops Support Specialist 4...
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Bilingual Travel Support Specialist
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