Sr. Support Engineer
hace 4 semanas
We are seeking a Technical Support Engineer to provide world-class support to Gigamon customers and partners.This role requires a friendly, polished communicator, committed to solving complex problems and delivering high-level customer satisfaction.You will get the opportunity to work with Engineering, Sales, and Customer Success to resolve Gigamon products issues.The position also requires you to analyze and report on customer satisfaction of products, services, and processes, for ongoing improvement of customer experience.You won't be in this alone.We are a team that helps each other and likes to have fun too.**Responsibilities**:- Deliver a top tier user support experience using Sales Force service cloud software.- Be the customer's contact for providing accurate and creative technical solutions to user reported problems.- Update and document the details of the issues, the steps taken to solve it, follow up conversations, escalations, and resolution in our case management system.- Create and add to knowledgebase articles in our knowledgebase.- Report defects to Engineering after lab replications, meeting the Escalation standards.- Work collaboratively within the Support organization in driving Support process improvements and initiatives.- Participate in the on-call roster as necessary, to provide support coverage outside of standard business hours and be available after-hours, for emergencies.- Manage customer escalations and drive issues to completion while keeping involved parties in the loop.- Work with other organizations to convey customer concerns and requirements.**Qualifications**:- Bachelor's degree in computer science, Computer Technology, related technical discipline, or equal professional technical experience.- Advanced or Fluent in English (verbal and written)- Minimum 2 Years of Technical support experience in either networking or cloud- Solid knowledge in TCP/IP, OSI networking model.- Familiarity across various networking technologies such as: Ethernet, TCP/IP, Netflow, Packet Inspection, Security (Authentication protocols, Inline concepts, SSL/TLS, Encryption/Decryption) and experience with Traffic generatorssuch as Spirent and IXIA for Lab testing.- Excellent problem solving and multitasking skills with ability to organize and prioritize responsibilities effectively to meet deadlines.- Preferred experience with Private/Public cloud platforms (VMware, AWS, Azure etc.).- Preferred certifications - Associate/professional level Industry certs in Networking/Security/Cloud technologies.- Excellent problem solving and multitasking skills with ability to organize and prioritize.- Fun to work with - for our customers and your team.
-
Sr Project Engineer
hace 4 semanas
Xico, México Aspen Technology A tiempo completoOverviewJoin to apply for the Sr Project Engineer role at Aspen Technology.The driving force behind our success has always been the people of AspenTech.We seek passionate, aspirational individuals who push the envelope and continually find a better way.AspenTech supports career development, community service, and social events across our global community.The...
-
Software Engineer Sr
hace 4 semanas
Xico, México Mr Smartsourcing A tiempo completo¿Eres un experto en arquitectura de software y buscas un nuevo desafío?Estamos en búsqueda de un Software Engineer SR para **un proyecto temporal y presencial**, donde podrás aplicar tu experiência en diseño e integración de sistemas.**Requisitos**:- 2 años de experiência en arquitectura de softwareConocimientos en:- Diseño de arquitectura de...
-
Cloud Support Engineer
hace 4 semanas
Xico, México Xideral A tiempo completo**Cloud Support Engineer - Remoto - México - (CDMX - Guadalajara).**:Xideral es una empresa con más de 20 años enfocada al mercado digital, Tecnologías de la Información y Comunicación, actualmente nos encontramos en búsqueda de un Cloud Support Engineer.¿Tienes experiência en soporte de infraestructura en la nube y pasión por las tecnologías...
-
Engineer - Support
hace 4 semanas
Xico, México Optiva A tiempo completoOverviewIt\ 's fun to work in a company where people truly BELIEVE in what they\ 're doing!We\'re committed to bringing passion and customer focus to the business.The company Us explosive growth and ambitious business goals require a Support Engineer capable of navigating a complex, highly dynamic and fast-paced environment.re one of the few legitimate...
-
Sr. Data Engineer
hace 4 semanas
Xico, México Talents Moon A tiempo completo¡En CODIFIN te estamos buscando!Nos encontramos en búsqueda de**:Sr Data Engineer**Objetivo del puesto:Como Sr.Data Engineer, serás responsable de diseñar, desarrollar y mantener nuestra infraestructura de datos y tuberías, con un énfasis específico en aprovechar las tecnologías de **Databricks**.Requisitos **INDISPENSABLES**:- +4 años de...
-
Viavi Support Engineer
hace 4 semanas
Xico, México Viavi A tiempo completoVIAVI Support Engineer page is loaded## VIAVI Support Engineerlocations: Mexico City, MEX: Home Office, MEXtime type: Full timeposted on: Posted 3 Days Agojob requisition id: ***********Summary:**VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders,...
-
Sr Software Quality Engineer
hace 4 semanas
Xico, México Aspen Technology, Inc. A tiempo completoSr Software Quality Engineer page is loaded## Sr Software Quality Engineerlocations: Mexico Citytime type: Full timeposted on: Posted Yesterdayjob requisition id: R****The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle,...
-
Support Engineer
hace 4 semanas
Xico, México Commit A tiempo completoWe're seeking an experienced Support Engineer to join our technical support team for a leading internal developer platform (IDP).In this role, you'll troubleshoot technical issues, support customers and internal teams, and help ensure smooth operation of a modern developer self-service and DevOps ecosystem.What You'll DoManage and resolve support tickets...
-
Sr Project Engineer
hace 4 semanas
Xico, México Aspen Technology, Inc. A tiempo completoSr Project Engineer page is loaded## Sr Project Engineerlocations: Mexico Citytime type: Full timeposted on: Posted Todayjob requisition id: R****The driving force behind our success has always been the people of AspenTech.What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status...
-
Technical Support Engineer
hace 4 semanas
Xico, México Alia Integrando Talento A tiempo completoDescripción**Gigamon**, empresa líder que brinda servicios de TI especializado en ayudar a las empresas para monitorear y dar soporte a las redes de infraestructura de las nubes y data services, busca a su próximo **Technical Support Engineer.****Requisitos**:- 1 a 2 años de experiência en Technical Support de redes- Se puede tener experiência de...
