Dedicated Customer Advocate

hace 3 semanas

Zapopan, México Bebeecustomerexperience A tiempo completo

About the RoleAs a dedicated customer advocate, you will play a vital role in delivering exceptional service to our clients in the automotive and industrial sectors.Your primary responsibility will be to serve as the main point of contact for these customers, coordinating closely with internal teams to meet their needs.Your focus will be on providing end-to-end solutions that ensure an outstanding customer experience.This involves receiving, processing, and registering customer orders accurately and efficiently, while also monitoring supply chain issues and resolving them promptly to meet demand.You will also be responsible for following up on accounts receivable to ensure timely payments, coordinating logistics and shipments, including export procedures, and assisting with shipment issues such as lost or damaged materials.In addition, you will work closely with the Supply Chain team to prioritize and expedite critical parts, monitor backlog trends for key customers, analyze inventory levels, and proactively prevent shipment delays.To achieve these objectives, you will need to develop strong relationships with internal stakeholders, drive strategies to enhance customer satisfaction through effective communication, and collaborate with Sales to deliver high-quality customer service.Key Responsibilities- Receive, register, and process customer orders accurately and on time.- Monitor supply chain and resolve issues to meet customer demand.- Follow up on accounts receivable to ensure timely payments.- Coordinate logistics and shipments, including export procedures.- Assist with shipment issues (lost or damaged materials).- Work closely with Supply Chain to prioritize and expedite critical parts.- Monitor backlog for key customers and analyze trends.- Monitor inventory and proactively prevent shipment delays.- Drive strategies to improve customer experience through strong communication.- Collaborate with Sales to deliver high-quality customer service.Requirements- Bachelor's degree in Business Administration, Engineering, or related field.- Strong communication and relationship-building skills with internal and external stakeholders.- Proficiency in Microsoft Office (especially Excel).- High initiative, energy, and ownership.- Strong analytical and problem-solving skills.- Excellent verbal and written communication skills in English.- SAP experience is a plus.- Ability to multitask and manage priorities.- Negotiation and analytical skills.Working EnvironmentThe working environment is relaxed and collaborative, with open communication encouraged.You will have opportunities to develop your skills and expertise in a dynamic and supportive team.Additional InformationPlease note that travel is approximately 15% of the job requirements.

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