Enterprise Customer Success Manager
hace 4 semanas
Enterprise Customer Success Manager at Canonical is a Remote full-time position (Mid-Senior level).Canonical is a leading provider of open source software and operating systems with a global customer base.Join a team that supports enterprises across cloud, data science, AI, engineering innovation, and IoT.LocationThis role will be based remotely.SegmentsMass – SMEs or large businesses starting their journey with CanonicalFocus – Large companies with established ARRStep Growth – a selection of high-potential customersWhat your day will look likeOnboard new customers and introduce them to our products and support processes (Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and more).Elaborate and coordinate complex projects with developers, IT managers and decision makers across industries.Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives.Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.Run a disciplined, weekly customer and business review process with cross-functional teams, identifying blockers and driving resolution.Serve as a customer advocate internally and influence product roadmaps and documentation.Support customers through reactive ticket requests.Create campaigns targeting multiple customers through digital touch-points and activities.What we are looking for in youMinimum 5 years of work experience with a strong relation to IT and exposure to at least one of Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT.Excellent presentation skills with the ability to guide conversations about complex software.Experience building and improving internal processes while maintaining timely delivery to customer-related projects.Team-player capable of interacting with all departments and levels both internally and externally.Knowledge of agile methodologies.Proficiency (written and spoken) in Spanish and Portuguese, in addition to excellent command of English, is highly appreciated.Additional skills that you might also bringExperience with Salesforce, Jira and other CRM systems.What we offerDistributed work environment with twice-yearly in-person team sprints.Personal learning and development budget of USD ***** per year.Annual compensation review.Recognition rewards.Annual holiday leave.Maternity and paternity leave.Team Member Assistance Program & Wellness Platform.Opportunity to travel to new locations to meet colleagues.Priority Pass and travel upgrades for long-haul company events.About CanonicalCanonical is a pioneering tech firm at the forefront of the global move to open source.As the publisher of Ubuntu, one of the most influential open-source projects, we drive innovation across AI, IoT, and cloud.We recruit on a global basis and set a high standard for people joining the company.Equal Opportunity EmployerCanonical is an equal opportunity employer.We foster a workplace free from discrimination and give all applications fair consideration regardless of identity.#J-*****-Ljbffr
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Strategic Remote Enterprise Customer Success Manager
hace 4 semanas
Puebla, México Canonical A tiempo completoA leading open-source software company is seeking an Enterprise Customer Success Manager. This remote role emphasizes building strong customer relationships to enhance their journey with products like Ubuntu. Ideal candidates should have extensive IT project experience, outstanding presentation skills, and a collaborative mindset. Proficiency in languages,...
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Remote Enterprise Customer Success Leader
hace 4 semanas
Puebla, México Canonical A tiempo completoA leading open-source software company is seeking an experienced Enterprise Customer Success Manager for a remote full-time position.The role requires a minimum of 5 years in IT, excellent presentation skills, and proficiency in multiple languages.Responsibilities include onboarding new customers, managing customer portfolios, and collaborating with...
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Remote Enterprise Customer Success Leader
hace 4 semanas
Puebla, México Canonical A tiempo completoA leading open-source software company is seeking an experienced Enterprise Customer Success Manager for a remote full-time position. The role requires a minimum of 5 years in IT, excellent presentation skills, and proficiency in multiple languages. Responsibilities include onboarding new customers, managing customer portfolios, and collaborating with...
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Enterprise Customer Success Manager
hace 4 semanas
Puebla, México Canonical A tiempo completoEnterprise Customer Success Manager at Canonical is a Remote full‑time position (Mid‑Senior level). Canonical is a leading provider of open source software and operating systems with a global customer base. Join a team that supports enterprises across cloud, data science, AI, engineering innovation, and IoT. Location This role will be based remotely....
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Puebla, México Ellucian A tiempo completo**Together we are powering the future of Higher Education**Here at Ellucian, we are motivated by a mission ~ the power of education to transform lives and change the world.We are the global market leader in EdTech for Higher Education, serving more than 2,700 customers and reaching over 26 million students in 50+ countries.We are dedicated to helping Higher...
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Puebla, México ExactlyIT A tiempo completo**_Puebla_****_, _****_Mexico_****_ _****Customer Success Manager (remote position)**The Customer Success Manager will function as an advisor and will be in charge of the subscription(s) term cycle from onboarding, support, establishing QBRs (Quarterly Business Reviews).**General Accountabilities**- Onboarding new Microsoft CSP customers- Establishing QBRs...
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Customer Success Manager
hace 2 semanas
Puebla, México ExactlyIT A tiempo completo**_Puebla_** **_, _** **_Mexico_** **_ _** **Customer Success Manager (remote position)** The Customer Success Manager will function as an advisor and will be in charge of the subscription(s) term cycle from onboarding, support, establishing QBRs (Quarterly Business Reviews). **General Accountabilities** - Onboarding new Microsoft CSP customers -...
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Puebla, México Canonical A tiempo completoCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets.Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT.Our customers include the world's leading public cloud and silicon providers, and...
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Remote Graduate Customer Success Manager
hace 4 semanas
Puebla, México Canonical A tiempo completoA pioneering tech firm is seeking a Customer Success Manager to enhance customer experience through proactive support and onboarding. The role involves engaging with customers to address their needs and facilitating their use of various tech products. Successful candidates will possess strong customer-facing skills, empathy, and a passion for technology,...
