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hace 2 semanas

Monterrey, México Protrans International Llc A tiempo completo

**Summary**:The Supervisor is responsible for ensuring accurate data input and effective coordination of international operations from shipment invoicing to delivery and customer billing.This role plays a key part in maintaining customer satisfaction and smooth communication across departments and international partners.The supervisor will also analyze and improve processes to maximize efficiency and accuracy.**Essential Duties and Responsibilities**:- (Other duties may be assigned)_- Manage, monitor, and audit data entry by International Specialists.- Conduct quality audits to ensure compliance with company standards.- Provide training as needed to maintain compliance.- Create and maintain TMS work instructions (data entry guides).- Support organizational maintenance tasks.- Train and mentor International Specialists in customer service and operational procedures.- Respond to team questions and escalate issues appropriately.- Act as first line of escalation for internal and external stakeholders, resolving issues using strong problem-solving and customer service skills.- Maintain full knowledge of International Specialists' duties and responsibilities.- Understand and support specific customer requirements and expectations.- Ensure operations align with billing and departmental process requirements.- Facilitate communication between operations, solutions, and accounting teams.- Identify and implement continuous improvement initiatives.- Shadow and learn Import/Export desks to provide PTO coverage as needed.- Write annual performance reviews for team members.- Maintain valid DG certifications for IATA and IMO.**Supervisory Responsibilities**:This position includes supervisory responsibilities over the International Specialists team.**Qualifications**:To perform this role successfully, an individual must be able to fulfill each essential duty satisfactorily.The following qualifications represent the knowledge, skills, and/or abilities required.Reasonable accommodations may be made for individuals with disabilities.**Education and/or Experience**:- Bachelor's degree (B.A.) from a four-year college or university;- OR 1-2 years of related experience and/or training;- OR an equivalent combination of education and experience.protrans

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