It Digital Workplace Support Technician
hace 3 semanas
Essity B ***** (+1.4 SEK) on 05-Dec-*******:49Are you passionate about technology and customer service?Are you looking for an environment where your positive attitude and eagerness to learn are valued just as much as your technical knowledge?This is your opportunity to grow within a global, diverse, and collaborative team, where every day is a chance to make a differenceAbout the RoleWe're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace.We're always looking for ways to improve our products and ourselves.If this is you, we'd love to talk.As an IT Digital Workplace Support Technician, you will be the first point of contact for users, providing technical support.You will handle requests related to passwords, email, and basic troubleshooting, using ticketing systems and collaborative tools.You will work closely with global and local teams, supporting people at all levels—from interns to executives—in an environment where diversity and inclusion are key.What You Will DoExecuting primarily 1st line IT support within the scope of Digital Workplace, to all internal customers globallyContribute to customer satisfaction and continuous efficiency improvements.Needs to communicate effectively with customers and key stakeholders.Local Support in collaboration with 2nd level IT teamsExecute and cooperate close with other IT support teamsUser administration and AD Tasks.Processing and taking ownership of tickets from customers, be able to reassign ticket to the appropriate groups when necessaryTrain and educate users in relation to IT workplace and collaboration toolsWork according to processes Incident, Request, and Problem ManagementFollow internal IT audit requirementsFollow KPIs relative to mission responsibilityWho You AreFluent in both English and Spanish.1 to 2 years Experience from IT service support, preferably in a global organization working across sites collaborating within own team and supporting stakeholders and customers.Remote and phone-based support experience (mandatory).Self-driven and team player.Customer oriented.Communication & interpersonal relationship skills.Delivers with quality and speed.Embrace and live our Beliefs and Behaviors - Care, Courage, Collaboration and CommitmentKnowledge in technical support (hardware/software, Office 365, Active Directory, ticketing systems).What We Can Offer YouOur purpose, Breaking Barriers to Well-being, provides meaning to everything we do.Working at Essity means a chance to improve well-being for people and opportunities to drive positive change for the society and the environment.As an employee at Essity, you will belong to an organization where you feel valued and supported to grow, and challenged to generate business results in a collaborative and open atmosphere.Innovate for GoodExcel TogetherBe You with UsWhy Essity?At Essity, your professional development is a priority.We offer a flexible, safe, and diverse environment where your authenticity is welcome and your growth is supported by committed leaders.Enjoy competitive benefits, learning opportunities, and the chance to make a positive impact on people's lives and the planet.Join us and make a difference#InnovateForGood #ExcelTogether #BeYouWithUs #DigitalSupport #ITTalent #SantaFe #ProfessionalGrowth #Diversity #Inclusion#J-*****-Ljbffr
-
Remote It Digital Workplace Support Technician
hace 3 semanas
Xico, México Essity Ab A tiempo completoA global technology and consumer service company is looking for an IT Digital Workplace Support Technician in Santa Fe.In this role, you'll provide essential technical support to users, handling requests related to passwords, email, and basic troubleshooting, ensuring customer satisfaction and collaborating with global teams.The ideal candidate is fluent in...
-
Remote It Digital Workplace Support Technician
hace 3 semanas
Xico, México Essity Higiene Y Salud México, S.A. De C.V A tiempo completoA leading hygiene and health company in Santa Fe is seeking an IT Digital Workplace Support Technician.This role involves providing first-line IT support, handling user requests, and ensuring effective communication with customers at all levels.The ideal candidate should be fluent in both English and Spanish, with 1 to 2 years of IT service support...
-
It Digital Workplace Support Technician
hace 3 semanas
Xico, México Essity A tiempo completo**IT Support Analyst - English****Introduction**:Are you passionate about technology and customer service?Are you looking for an environment where your positive attitude and eagerness to learn are valued just as much as your technical knowledge?This is your opportunity to grow within a global, diverse, and collaborative team, where every day is a chance to...
-
It Support/Help Desk Technician
hace 3 semanas
Xico, México Invicta Stores A tiempo completo**Welcome to the #InvictaFamily!**We are a fast-growing watch brand and are considered by collectors and enthusiasts alike to be a market leader in horological innovation and creativity.At Invicta Stores, we believe in creating a customer service culture that is "best in class."Our purpose is very clear: every day, we strive to build the largest community of...
-
It Onsite Technician
hace 3 semanas
Xico, México Hemmersbach Gmbh & Co. Kg A tiempo completoEnthuse customers and provide best experience through best in class hardware, software and technical support servicesWe are seeking a highly skilled Deskside Support Technician to join our team.ResponsibilitiesProvide technical support and resolve issues with hardware, software, and applicationsHandle inbound calls and answer questionsTroubleshoot and...
-
It Onsite Technician
hace 3 semanas
Xico, México Hemmersbach A tiempo completoRole:Hemmersbach is seeking an experienced Onsite Technician at an L2 level to join our team. As an Onsite Technician, you will provide technical support to our clients at their location, troubleshooting and resolving hardware and software issues, as well as configuring and maintaining their IT infrastructure.Responsibilities:Provide technical support onsite...
-
Senior Desktop Support Technician — Bilingual
hace 3 semanas
Xico, México Teletech Holdings, Inc. A tiempo completoA global technology and customer service provider in Mexico City seeks a Desktop Support Senior Technician with strong technical skills and a customer-focused mindset. In this role, you'll help associates resolve IT issues, provide technical support for hardware and software, and ensure seamless operations. The ideal candidate has a degree in IT, significant...
-
Head Of Support
hace 3 semanas
Xico, México Wpp It A tiempo completo**WPP IT provides IT services for WPP, the world's largest communications services group.As a creative transformation company, WPP is helping its clients transform the future through extraordinary work.WPP IT is an integral part of that journey and we are proud to provide technology for some of the world's most creative brands.****#LI-Hybrid****Why we're...
-
Desktop Support Technician L2
hace 3 semanas
Xico, México Covestic Inc A tiempo completoPlease note that this position requires Mac/iOS experience and will be working in the Polanco office Monday through Friday.ResponsibilitiesDeploy and configure laptops and mobile devices, including cleaning, repair, replacement, and managing logistics.Perform software break/fix procedures.Activate roaming services for mobile devices.Provide timely updates to...
-
Head Of Support
hace 3 semanas
Xico, México Wpp It A tiempo completoWPP IT provides IT services for WPP, the world's largest communications services group.As a creative transformation company, WPP is helping its clients transform the future through extraordinary work.WPP IT is an integral part of that journey and we are proud to provide technology for some of the world's most creative brands.#LI-HybridWhy we're hiringAt WPP,...
