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hace 2 semanas

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**Key Responsibilities**:**Employee Engagement & Culture**:- Plan, organize, and execute engagement activities (virtual and onsite) to drive morale, collaboration, and team spirit across the organization.- Support the creation and implementation of recognition programs to celebrate employee achievements and milestones.- Monitor employee sentiment through surveys, focus groups, and feedback channels, and recommend action plans.**Communication & Employee Relations**:- Serve as a point of contact for employee engagement matters, ensuring concerns and suggestions are addressed timely.- Collaborate with HR and Operations leaders to communicate company initiatives, policies, and updates effectively.- Support initiatives that foster diversity, equity, and inclusion within the BPO workplace.**Retention & Development Support**:- Assist in developing strategies to improve employee retention, with special focus on high-turnover roles.- Support career development programs, wellness initiatives, and learning activities that contribute to employee growth and satisfaction.**Data & Reporting**:- Track and analyze engagement metrics (participation rates, survey results, attrition data, etc.).- Provide regular reports and insights to management with recommendations for improvements.- Maintain accurate documentation of engagement initiatives, participation, and outcomes.**Qualifications**:- Bachelor's degree in Human Resources, Psychology, Communications, Business Administration, or related field.- 2+ years of experience in HR, employee engagement, or similar roles (preferably in a BPO or fast-paced service industry).- Strong interpersonal, communication, and event management skills.- Ability to manage multiple initiatives simultaneously in a high-pressure environment.- Knowledge of employee engagement best practices and familiarity with HRIS/engagement tools is a plus.**Key Competencies**:- Strong relationship-building and collaboration skills.- Creativity and innovation in designing engagement activities.- Analytical skills to interpret employee feedback and data.- Conflict resolution and problem-solving ability.- Proactive, energetic, and adaptable in a dynamic BPO environment.

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