Bilingual Engagement Specialist

hace 2 semanas

Guadalajara, México Nielsen A tiempo completo

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results.Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it's consumed.Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution.When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together.We champion you, because when you succeed, we do too.We enable your best to power our future.**About the Role**:The Bilingual Contact Center Recruitment Specialist is a Hybrid position responsible for consistently achieving phone recruitment, resolution, and installation targets.You'll utilize proven recruitment techniques to engage pre-determined households and persuade them to participate in Nielsen ratings across our various panels.This role requires a unique combination of skills and style, along with in-depth knowledge of Nielsen's operations.**This role is a Hybrid position with a requirement to work in the office and has flexibility for working from home.The majority of the time will be spent working in the office.****Job Responsibilities & Home Office Requirements**:- Recruit households for Nielsen ratings panels via phone- Conduct interviews, gather data, and schedule installations- Meet performance targets and quality standards- Resolve objections and build rapport with households- Maintain a home office with high-speed internet (80mbps download, 10mbps upload)- Work flexible hours, including evenings and weekends**What You'll Need**:- High school diploma or equivalent work experience.- Fluency in both English and Spanish (written and verbal) is essential.- Strong negotiation and customer service skills- Experience with CATI systems and dialers (preferred)**What you can expect**:- Above the law Benefits- Flexible Schedules: We offer a variety of shift options to accommodate diverse needs.Exact shift details will be discussed during the interview process.**What's in it for me**:- Comprehensive training program- Opportunity to work with cutting-edge technology- Join a global leader in media measurementLI-SM1

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