Sales Administrator Analyst
hace 3 semanas
Requisition ID: *****- Job Location(s): Apodaca, MXDanfoss is seeking an enthusiastic Sales Administrator Analyst to establish and maintain good relationships with customers on behalf of the company by taking complete responsibility for each customer account as assigned.You will ensure that all customers' requirements and needs are completely met while upholding the company vision and mission.Extreme tact, sensitivity and professionalism are necessary as you will have daily contact with customers and will be a direct influence on their satisfaction.**Responsibilities**:Responsibilities for this position include but are not limited to the following.- Perform adequate and agile attention by telephone and electronic to the customer and the suppliers, consulting information about orders, delivery, inventory, transportation, among other information, in order to resolve doubts under supervision and with autonomy, confirm dates and order data, receive complaints regarding invoices, open cases of lack of conformity, call out representatives and distributors and support customers and vendors with information.- Create, modify, review and monitor orders in the SAP system, in accordance with the pre-defined procedures and rules, in order to guarantee orders with correct and appropriate information with the requests, monitor the requests in the portals and seek to obtain the execution of The sale in the desired time.- Analyze billing dates in order to accelerate and / or avoid delays and fines according to inventory availability and import dates.- Enter customers, insert price lists and discounts in the systems according to the requests, looking for the quality and validity of the information in the system.- Extract reports and statistics on the main performance indicators (KPIs) for sales and administration, using data from Danfoss systems based on needs.- Act according to the company's Ethics guidelines and its Quality Policy**Background & Skills**:- 3+ years' work experience within a manufacturing company preferred.- Work experience in customer service- Bachelor Degree- Great attention to detail, ability to multitask, with strong interpersonal, organizational, problem solving and time management skills.- Sensitive to customers' needs and able to create good dialog with customers.**Danfoss - Engineering Tomorrow**:At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow.No transformation has ever been started without a group of passionate, dedicated and empowered people.We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business.To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are.It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.Following our founder's mindset 'action speaks louder than words', we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by ****.Danfoss is an EO employer and VEVRAA Federal Contractor.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.
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