Senior, Client Success
hace 9 horas
Senior, Client Success Global Payments Inc. Description A dedicated client success professional responsible for nurturing and expanding relationships with valued global customers, ensuring an exceptional experience across all stages of the lifecycle. Key Responsibilities Serve as the primary point of contact for assigned clients, ensuring a positive and seamless experience. Proactively engage clients to assess satisfaction and identify potential issues before they arise. Analyze client feedback, usage data, and behavior to detect churn risks and take appropriate action. Collaborate with internal teams (support, sales, product, marketing, etc.) to resolve client concerns and ensure alignment on client needs. Advocate for client needs internally to help drive product or service enhancements. Track and report on client retention metrics and trends. Use CRMs (Salesforce, etc.) and internal tools to support client accounts. Investigate support history or conduct needs analysis to address client queries. Engage clients via phone and email to drive the value of services directly to their business success. Address escalations that could impact client retention and handle complaints with professionalism and efficiency. Respond to NPS feedback to resolve client concerns. Reach out to new accounts to train and educate on integrated processing complexities. Identify upsell or cross‑sell opportunities in coordination with the sales team. Pricing Reviews and Negotiations Have value-driven and relationship building conversations with clients while addressing pricing needs. Work together with Finance and Sales teams to address pricing requests through proactive efforts. Negotiate with clients to establish a pricing plan that benefits both the company and the client. Educate and answer client questions regarding pricing structures, rates, fees, interchange, and statements. Negotiate contract extensions when pricing adjustments are needed through the use of addendums. Business Partner Escalations & Client Experience Campaigns Effectively handle at‑risk client escalations shared through business partner relationships. Assist business partners with focused campaigns to enhance client experience and reduce attrition. Client Support Functions Respond to inbound IM, phone, and email inquiries from internal departments, clients, and partners regarding the use of Global Payments products and services. Act as central point of contact to high‑profile clients, as needed. Maintain ongoing client relationships and account management, as needed. This list is not all inclusive; additional duties may be assigned by the supervisor. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Other Industries Financial Services; IT Services and IT Consulting Additional Notes Referrals increase your chances of interviewing by 2x. #J-18808-Ljbffr
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Senior EOS Integrator
hace 4 días
Mexico City Scalesource A tiempo completoSenior EOS Integrator & Client Success Leader – Scalesource • Ciudad de México, MexicoA leading staffing solutions company seeks an Integrator & Client Success Leader to manage operations and drive execution excellence. This senior role focuses on leadership across sales, marketing, and client success. Candidates must have experience in staffing or BPO,...
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Senior EOS Integrator
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Mexico City Scalesource A tiempo completoSenior EOS Integrator & Client Success Leader – Scalesource • Ciudad de México, MexicoA leading staffing solutions company seeks an Integrator & Client Success Leader to manage operations and drive execution excellence. This senior role focuses on leadership across sales, marketing, and client success. Candidates must have experience in staffing or BPO,...
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Senior Client Success
hace 9 horas
Mexico City Global Payment Holding Company A tiempo completoA leading payment technology firm in Mexico City is seeking a Senior Client Success professional to enhance client retention and manage relationships. This role involves proactivity in client engagement, addressing escalations, and handling high-volume pricing reviews. Candidates should have skills in data analysis and client services. Join a dynamic team...
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Senior Client Success
hace 9 horas
Mexico City Global Payments Inc. A tiempo completoA financial technology company based in Mexico City is looking for a Senior Client Success professional to enhance client relationships and ensure a seamless experience across all stages. This role involves engaging clients proactively, analyzing feedback, and collaborating with various internal teams. A strong focus on negotiation and support functions is...
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Senior Client Success
hace 2 días
Mexico City Global Payments Inc. A tiempo completoSenior Client Success role at Global Payments Inc. Responsibilities Serve as the primary point of contact for assigned clients, ensuring a positive and seamless experience. Proactively engage clients to assess satisfaction and identify potential issues before they escalate. Analyze client feedback, usage data, and behavior to detect churn risks and take...
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Senior Client Success
hace 9 horas
Mexico City Global Payments Inc. A tiempo completoSenior Client Success role at Global Payments Inc. Responsibilities Serve as the primary point of contact for assigned clients, ensuring a positive and seamless experience. Proactively engage clients to assess satisfaction and identify potential issues before they escalate. Analyze client feedback, usage data, and behavior to detect churn risks and take...
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Senior EOS Integrator
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Mexico City Scalesource A tiempo completoA leading staffing solutions company seeks an Integrator & Client Success Leader to manage operations and drive execution excellence. This senior role focuses on leadership across sales, marketing, and client success. Candidates must have experience in staffing or BPO, proven EOS knowledge, and strong execution capabilities. You will be responsible for...
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Client Success
hace 2 días
Mexico City PSC Industries A tiempo completoWe're hiring a Client Success Director who thrives in high‑stakes environments and drives performance at scale. · A builder who commands structure amid chaos and owns the post‑sale experience end‑to‑end — from onboarding to long‑term retention. · … Client Success Coordinator Are you driven by intellectual curiosity and a desire to solve...
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Client Success
hace 9 horas
Mexico City PSC Industries A tiempo completoWe're hiring a Client Success Director who thrives in high‑stakes environments and drives performance at scale. · A builder who commands structure amid chaos and owns the post‑sale experience end‑to‑end — from onboarding to long‑term retention. · … Client Success Coordinator Are you driven by intellectual curiosity and a desire to solve...
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Senior Client Success Partner | Retention
hace 9 horas
Mexico City Global Payments Inc. A tiempo completoA financial services provider is seeking a Senior Client Success professional in Ciudad de México. The role entails serving as the primary contact for assigned clients, resolving concerns through collaboration with internal teams, and analyzing feedback to ensure client satisfaction. Applicants should possess experience in client relationship management and...
