Customer Service Specialist I

hace 3 semanas

Hermosillo, México Te Connectivity A tiempo completo

This position is the central point of contact for various accounts regarding all daily operational requirements from inquiry and pre-orders needs through all post-order activities.Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements include:- On-going efforts to drive ECE by interacting professionally for your internal and external customers.KPI's are STR, CES, FCR, and efficiency.- Support the execution of improvement actions based on Net Promoter Score (NPS) and transactional surveys.Metric - NPS/Transactional Survey- **Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries**:- Proactive communication to Customer and liaise with parties to come up with solutions for open and upcoming matters.**Customer visits might be required**:**Salary**: $1.00 - $2.00 per month

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