Customer Service Specialist
hace 3 semanas
TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE's products or services.They may promote and sell our company's products or services as well as investigate and resolve customer complaints.A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.**Responsibilities and authority**:- Main point of contact between customer and TE- Responds to customer inquiries in timely manner (RMA, status, delivery, etc.), resolves production scheduling and shipping or invoicing problems, supports liability determination, with the support of cross functional teams.- Demonstrate proactiveness and TE values (Accountability, Teamwork, Innovation and Integrity) following Standard Work and Company ´s objectives to assure Extraordinary Customer Experience.- Assist in relevant management roles, to demonstrate leadership as it applies to their responsibilities in Integrated Supply Chain.- Interact with Company ´s customers and / or representatives of the pre-sale or post-sale service function.- Ensure the follow-up of on time shipments for customers and leading Customer Expedite requests.- Follow the escalation process established for critical issues.- Execute and monitor full Order Bank process.- Review and track past dues.- Follow up actions to achieve Key Performance Indicators- Review, follow up and control of the customers portals (daily including weekends).- Channels customers complaints, requests and claims.- Investigates and solves customers complaints.- Follow up and ensures shipments on requested dates.- Process manual ASN ´s through J-Com portal for expedited shipments.- Process expedites shipments through XPO portal- Responds to internal and external customer inquiries in a timely manner.- Demonstrate proactiveness and TE values (Accountability, Teamwork, Innovation and Integrity) following Standard Work and Company ´s objectives to assure Extraordinary Customer Experience.- Ensure the follow-up of returnable dunnage in transit from Customers to TE Plants using the available tools (SAP and Customer portals).- Follow the escalation process established for critical issues.- Channels customers' complaints, requests, and claims regarding returnable dunnage**What your background should look like**:- **Education**:Bacherlor's degree related to the position.- **Experience**:2 years of experience as Customer Service or related.- **Desirable experience and knowledges of the Automotive industry.**:- **English**: Advanced.**General information**:- Type of role: #LI-Hybrid- Travel: Less than 10%.- Location: Hermosillo, Sonora.**Competencies**:- Values: Integrity, Accountability, Teamwork, Innovation
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Customer Support Specialist
hace 3 semanas
Hermosillo, México Listen Trust A tiempo completo**Job Opening: Customer Support Specialist**Are you passionate about providing exceptional customer service?Do you thrive in a fast-paced environment where problem-solving skills are essential?If so, we have an exciting opportunity for you!**Position**: Customer Support Specialist**Location**: Hermosillo, Sonora**Job Type**: Full-time**About the Role**:As a...
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Customer Experience Specialist
hace 3 semanas
Hermosillo, México Listentrust A tiempo completo**Job Opening**: Customer Support SpecialistAre you passionate about providing exceptional customer service?Do you thrive in a fast-paced environment where problem-solving skills are essential?If so, we have an exciting opportunity for you!- Position: Customer Support Specialist- Location: Hermosillo, Sonora- Schedule: Monday to Friday, 9am-6pm- Competitive...
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Customer Service Specialist Ii
hace 5 días
Hermosillo, México TE Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales and post-sales service functions. They take and process transactions via phone, internet, and correspondence from customers and respond to inquiries about TE’s products or services. They may promote and sell our...
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Customer Care Specialist
hace 3 semanas
Hermosillo, México Listentrust A tiempo completo**Job Title**: Customer Care Specialist - Bilingual (English/Spanish)**Company**: ListenTrust**Location**: Av.P.o Río San Miguel 75-Planta alta, Proyecto Rio Sonora Hermosillo XXI, ***** Hermosillo, Son.**Schedule**: 9 AM to 6 PM, Saturday to Wednesday (Thursdays & Fridays Off) - 45 Hours**Compensation**: Earn $3,800 weekly**Objective**:The Customer Care...
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Customer Service Specialist
hace 3 días
Hermosillo, México TE Connectivity A tiempo completoBei TE Connectivity geben wir Ihnen Raum zur beruflichen Entfaltung, und die Möglichkeit über Länder und Kulturen hinweg mit Kollegen zusammenzuarbeiten, mit dem Ziel eine sicherere, nachhaltige, produktive und vernetzte Zukunft zu gestalten. **Jobübersicht**: - Die Account Management-Teams von TE Connectivity sind verantwortlich für den Verkauf der...
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Customer Service Specialist Ii
hace 5 días
Hermosillo, México TE Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...
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Customer Service Specialist I
hace 3 semanas
Hermosillo, México TE Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...
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Customer Service Specialist Ii
hace 1 semana
Hermosillo, México TE Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...
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Customer Service Specialist Ii
hace 4 semanas
Hermosillo, México TE Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...
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Customer Service Specialist Ii
hace 3 semanas
Hermosillo, México Te Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE's products or services.They may promote...
