Senior Account Manager

Job SummaryAre you passionate in developing and growing sales portfolio for industry leading customers?Do you aspire to be part of the team that drives big wins for a global organization?IFF is the global leader to supply Food Ingredients and Flavors and we are constantly looking for new challenges—and developing new-to-world solutions that answer them.We are now looking for a dynamic individual to join our Mexico and Central America Commercial team as an Senior Account Manager.Responsibilities/Description- Understand specific market and customer ecosystem including activities, strategies, brands, markets, consumers via different sources- Develop multi-level cross-functional customer relationships with key customer decision makers/influencers- Contribute/lead commercial negotiation(e.g., core listing, annual pricing, payment terms, rebates/cost savings agreements, supply contracts)- Maximize potential advantage to IFF while delivering optimal solutions to customer (GP improvement, catalogue optimization, complexity reduction, etc.)- Ensure customer supply chain requirements, processes and KPIs are well communicated to IFF Operations to ensure we meet customer needs- Understand customer regulatory requirements/changes and update data to GRA and input to project management system- Acts as the main customer point of contact in all matters- Demonstrate IFF Culture Principles and live our values- Manage and/or mentor junior team members/peers, and onboard and coach new team members- Influencing stakeholders to align on shared objectives- Lead projects through effective communication, and collaboration with key external and internal stakeholders- Ensure objectives are aligned to the business and personal development plans are in place- Proactively solicit and give feedback to nurture high performing teams- Demonstrate leadership courage by challenging the status quo and holding self and others accountable to always doing the right things- Develop commercial strategy for allocated customer portfolio- Build and execute account plans successfully- Responsible for setting clear commercial targets (Sales/GP/New Win/Grow Market share) with the manager / Achieve new wins / grow market / market share aligned with account strategic plan- Define and suggest the required account resources, investment, and relevant service model to support the account- Effectively communicate the account plans with stakeholders including internal and external team members- Review/update the progress of account plans versus KPI targets- Ensure accurate monthly sales forecast to allow for effective operations planning and financial analysis- Conduct retrospective reviews on projects wins and losses- Review brief and ensure all objectives and parameters are clear- Influence customer brief definition to IFF's advantage- Organize a formal commercial kick off with relevant stakeholders and finalize action plan, objectives & timelines with clear deliverables and key milestones and update Project Management System- Liaise with Global/Regional/Category stakeholders on overall plan, strategy, and deliverables- Evaluate and decide on final submissions with Flavors Design Group and Creative teams- Effectively promote the most appropriate IFF product solutions / portfolio aligned with the brief- Generate proposal/price aligned with category margin guidelines or pricing officer- Prepare presentation materials and staging submissions with stakeholders that maximizes IFF commercial advantage and resources- Monitor and ensure cost-to-serve of projects adhere to guidelines- Communicate project results and conduct retrospective reviews on projects wins and losses- Update Project management system and issue adoption report in a timely manner- Manage volumes/timing expectations and liaise with Operations to ensure supply chain readiness- Defend and grow accounts whilst actively scouting for new customers, transforming leads into profitable business opportunities- Accurately forecast and update sales forecast tool to capture performance vs budget, business risk & opportunities, new wins- Monitor & Provide Regional Account sales performance (monthly / quarterly / annually) and provide strategic project updates to Manager- Implement price increase in line with country/region strategy- Lead internal and external teams to win projects- Able to work under pressure**Requirements**:**Experience**:- Approximately 5-10 years of experience in sales, sales service, product development, or marketing preferably flavors, chemical or ingredients industries- Strong track record at a similar level with a passion to succeed in commercial**Skills**:- Customer centric with B2B management experience- Analytical with the ability to deal with financial concepts/processes(pricing/margin/forecasting)- Strong interests in product development, consumers, and market understanding.- Flavors knowledge or experience skills in Beverages,