Order Management Lead

Our purpose is to positively impact people's lives every day in every home around the worldWe work very hard to provide our consumers with high-quality, exciting 5-star products that make life easier.We thrive on passion and innovation and are looking for great people, with great ideas, who want to build the next big thing and develop while they do.Position Overview:Leading the in-country (Mexico) retail order management team, in addition to order processing responsibilities, the Team Lead role involves a combination of oversight, leadership, and support functions to ensure the efficient operation of the team and continuous improvement of processes needed to reduce costs and improve service levels.The Order Management Lead plays an integral role ensuring order fulfillment is well executed from order placement to successful delivery to the customers.This lead role acts as a key coordinator between various departments such as sales, logistics, inventory management and with our 3PL partners to ensure customer orders are processed accurately, efficiently and in a timely manner.The efforts of the Order Management Lead and their team contribute to customer satisfaction and overall operating efficiency of the organization.This position will report to the Supply Chain Manager - Mexico and will collaborate closely with the global operations leadership team.Key responsibilities include:1. Quality Assurance and Oversight:- Conduct spot checks on Coordinator tasks to ensure accuracy and completeness.- Review order file daily including BOL units, shipment statuses, routing, and inventory discrepancies.- Liaise with logistics and 3PLs to organize timely shipment of orders- Manage carrier compliance by sending required data to retailers on a weekly basis.- Review WHS pick slip reports for accuracy and completeness.- Monitor appointment dates/times to prevent backlog and ensure timely rescheduling.- Validate small parcel shipments and carrier information transmission.- Ensure timely actioning of chargebacks nearing dispute deadlines.- Generate and maintain detailed records of orders and customer communications for audit and customer service follow up.2. Weekly Stand-up Meetings:- Prepare for and lead weekly stand-up meetings.- Document meeting minutes and action items for distribution.3. Training and Development- Play active role in on-boarding and training new hires.- Participate in designing and delivering training "refreshers" to team every 6 months (Including key apps and platforms: Oracle, MBI, Omali, QV, HighRadius, Excel).- Provide training and guidance to team members with daily activities as needed4. Escalation Handling:- Assist the team with resolving escalations and complex issues.5. Warehouse Projections:- Collaborate with other Team Leads and managers to generate warehouse projections twice a week to ensure efficient resource allocation (DC labor, dropped trailers, small parcel carrier capacity, etc).6. Audit support:- Ensure CSRs are meeting audit deadlines and assist in locating missing documents.Key Attributes & Skills:- Minimum 4 years of experience an order management lead in a CPG company- Proven ability to develop innovative solutions for increased productivity- Results oriented, focused on the outcome for the team and the company- Strong interpersonal skills; able to effectively influence and lead others- Strong Microsoft Excel skills- Excellent communication skills both written and verbal- Ability to work well under pressure in a fast-paced environment- Well organized and strong multi-tasker; able to manage priorities- Data analysis and problem solving- Cross-functional collaboration- Project managementEducation and Experience:- A university degree; preferably Commerce- 4+ years of experience coaching and leading a team- 3+ years of experience working in retail or wholesale environmentsLocation: Mexico City- Santa Fe RegionHybrid: 3 days a week in officeAt SharkNinja, Diversity, Equity, and Inclusion are vital to our global success.Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day.We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration.With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.- YOUR ROLE in leading our SUCCESS DRIVERS & representing our UNIQUE MINDSET_- _Lead us to be "RARELY SATISFIED"_- _Make things better each day; "PROGRESS OVER PERFECTION"_- _Use your knowledge of our consumer, understand that "DETAILS MAKE THE DIFFERENCE"_- _Deliver something great; "WINNING IS A TEAM SPORT"_- _Be clear and honest, "COMMUNICATING FOR IMPACT"_Explore SharkNinja:InstagramLinkedIn