Order Management Specialist

Responsible for the implementation of the entire order to billing process and for providing ongoing order management support for sales and clients.- Aligned to a designated client base and is accountable for building relationships with internal and external customers, playing a key role in improving service results.- Confirms all client orders are correct for sales and financial reporting and is accountable for adhering to SOX compliance controls and 3rd party guidelines.- Manage the entire end to end order life cycle, including order preparation, order monitoring, permissioning and billing/credits/cancellations for new and renewal orders.- Obtain information required to process orders (user data, product reference details, installation details, exchange requests, billing dates, sales codes, billing account contacts).- Ensure appropriate technical and commercial approvals are in place.- Provide research and support for billing disputes, ensuring issues are resolved according to departmental guidelines (which may include Service Level Agreements).- Ensure any off-line pricing calculators and/or product-specific checklists are completed.- Verify equipments needs, communication requirements and general client needs, making sure to provide time-frames and set client expectations accordingly.- Manage backorders with internal partners, escalating all delays where interaction is required.- Make sure forecasted install and billing effective dates are accurately uploaded into tracking tool (based on local tools).- Implement release of billing for all services and charges.- Maintain accurate client site billing & location details, and contact/user records on internal systems.- Reconcile out of date Opportunities to orders.- Provide timely support and resolution regarding Data and Compliance issues.- Establish key client and sales relationships in order to facilitate improved administration and customer satisfaction.- Assist in annual renewals processing, including analyzing pricing, reviewing amendments and invoicing.- Manage and resolve external & internal queries relating to quote/order status, billing, client account information/permissioning, and compliance issues.- Lead ad hoc initiatives with relevant groups, ensuring customer requests are successfully implemented.- Complete UAT testing and regression testing.- Spot trends and make recommendations for enhancing systems and procedures.- May review Free Trial expiration notices with account teams.Do you want to be part of a team helping re-invent the way knowledge professionals work?How about a team that works every day to create a more transparent, just and inclusive future?At Thomson Reuters, we've been doing just that for almost 160 years.Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters.We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion.At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them.Sound exciting?Join us and help shape the industries that move society forward.**Accessibility**As a global business, we rely on diversity of culture and thought to deliver on our goals.To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.**_ Protect yourself from fraudulent job postings _**_click here_**_ to know more._