Customer Experience Associate

hace 3 semanas

Mérida, México Worldstrides A tiempo completo

**Performance & Productivity**- Collaborates with Financial Services and Retention Specialists to ensure traveler / group records are managed within the established performance and productivity metrics;**Job Requirements**- Creates and maintains a high-quality work environment and is inspired to perform at their highest capabilities;- Demonstrated working knowledge in all organization's products, services, procedures, platforms, and guidelines with the ability to effectively communicate to team mates, stakeholders, and customers;- Positive attitude, detail and customer oriented with good multitasking and organizational ability- Collaborate with other departments (customer relations, sales etc.) to manage reputation, identify key players and coordinate actions- Ability to multitask, switching between written and oral communication as needed- Strong attention to detail, with a strong focus on the Customer Experience and how it can be improved- Able to identify trends with customers, and can effectively communicate to Leadership**Requirements**:The Channel Experience Associate (CEA) role is responsible for the accurate and efficient execution of traveler and group-based transactions.Supporting their Customer Service, Financial Services, and Retention peers, the Channel Experience Associate role manages a multitude of work streams, transactions, and deliverables that are directly related to the "Voice of the Customers" impacts to the team's performance and metric attainment.The Channel Experience Associate has a strong working knowledge across all WorldStrides products, policies, work flows, and platforms to perform across these with a quantifiable bias towards quality, productivity, efficiency, and continuous improvement.

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