Customer Experience Advisor

hace 3 semanas

Mérida, México Worldstrides A tiempo completo

**Job Overview**: As a Customer Experience Advisor at Envision by Worldstrides, you will play a crucial role in ensuring a seamless and positive experience for enrolled families participating in our education travel programs.You will be responsible for addressing inquiries, providing assistance with logistics and travel-related concerns, and maintaining a high level of customer satisfaction.**Key Responsibilities**:- **Customer Interaction**:- Address inquiries related to program logistics, travel arrangements, and other relevant topics.- Cultivate a positive and supportive relationship with families, addressing their concerns promptly and professionally.- **Information Dissemination**:- Provide detailed information about the education travel programs, itineraries, and any additional services.- Clearly communicate policies, procedures, and guidelines to families to ensure a thorough understanding.- **Problem Resolution**:- Identify and resolve issues efficiently, demonstrating problem-solving skills to ensure customer satisfaction.- Collaborate with other departments to resolve complex customer concerns.- **Documentation and Record-Keeping**:- Maintain accurate and up-to-date records of customer interactions and transactions.- Document feedback and recurring issues to contribute to the continuous improvement of services.- **Program Support**:- Collaborate with the program management team to ensure a smooth execution of travel plans and logistics.- Act as a liaison between enrolled families and relevant internal departments.**Requirements**:- **Education**:- Minimum of a high school diploma; higher education is a plus.- **Experience**:- Proven experience in a customer service role, preferably in the travel or education industry.- Strong background in handling customer inquiries and providing solutions.- **Communication Skills**:- Exceptional verbal and written communication skills.- Ability to convey information clearly and concisely.- **Interpersonal Skills**:- Customer-centric mindset with a passion for delivering excellent service.- Ability to build positive relationships and manage customer expectations.- **Problem-Solving**:- Strong analytical and problem-solving abilities.- Capacity to think critically and make decisions in a fast-paced environment.- **Technology Proficiency**:- Familiarity with customer service software, CRMs, and other relevant tools.- **Team Player**:- Collaborative mindset with the ability to work effectively with cross-functional teams.- Willingness to support colleagues in achieving common goals.- **Adaptability**:- Ability to adapt to changing circumstances and priorities.- Openness to learning about new travel destinations and educational programs.

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