Customer Care Specialist
hace 3 semanas
**Job Title**: Customer Care Specialist - Bilingual (English/Spanish)**Company**: ListenTrust**Location**: Av.P.o Río San Miguel 75-Planta alta, Proyecto Rio Sonora Hermosillo XXI, ***** Hermosillo, Son.**Schedule**: 9 AM to 6 PM, Saturday to Wednesday (Thursdays & Fridays Off) - 45 Hours**Compensation**: Earn $3,800 weekly**Objective**:The Customer Care Specialist will be responsible for ensuring the highest level of customer satisfaction while driving proactive solutions to enhance the overall user experience.This role requires excellent communication skills and the ability to thrive in a fast-paced, collaborative environment.**Key Responsibilities**:- Serve as a high-touch point of contact for customers, ensuring 100% compliance on answer rate and quality guidelines.- Handle incoming calls, SMS, in-app chat, and Facebook messaging to assist customers.- Support customers through the account opening process and address any concerns or inquiries.- Track and report ongoing issues, collaborate with internal teams to build the best customer-first mobile banking app.- Work on incoming tickets via SalesForce, ensuring proper documentation and resolution.- Implement proactive solutions to improve the client onboarding experience.- Analyze customer interactions to increase satisfaction and continually improve the user experience.- Collaborate with Marketing and Business teams to align customer service efforts with company goals.**Profile**:Knowledge, Skills & Abilities**:- Fluent in both English and Spanish (written and verbal).- Proficient in CRM tools, Microsoft Suite, and SalesForce.- Knowledge of the banking/financial industry preferred.- Strong problem-solving and analytical skills with great attention to detail.- Ability to multitask and work efficiently in a fast-paced environment.- Adaptable, collaborative, and proactive in addressing customer needs.- Experience with handling communications across multiple channels (e.g., SMS, in-app chat, social media).- Strong work ethic, customer-focused mindset, and commitment to excellence.**Job Qualifications**:- Advanced/Native proficiency in English and Spanish.- 6 months to 1 year of experience in a similar role preferred.**What We Offer**:- Competitive weekly salary of $3,800.- Growth opportunities within a dynamic and customer-first environment.- Flexibility to work in a collaborative, digital-first banking platform.**What Makes a Great Customer Care Specialist?****Ready to Join?**CustomerService #BilingualJobs #CustomerCare #JobOpening #HiringNowPay: $3,****** per weekWork Location: In person
-
Customer Care
hace 5 días
Hermosillo, México Intugo A tiempo completoJoin our newest business line!Founded on the premise that everyone deserves high-quality health care, this business line has provided comprehensive, patient-centered health care services to underserved populations for over forty years. Offering evidence-based, comprehensive primary care services as well as a full range of specialty, dental and behavioral...
-
Customer Care
hace 5 días
Hermosillo, México Intugo A tiempo completoJoin our newest business line! Founded on the premise that everyone deserves high-quality health care, this business line has provided comprehensive, patient-centered health care services to underserved populations for over forty years. Offering evidence-based, comprehensive primary care services as well as a full range of specialty, dental and behavioral...
-
Costumer Care Specialist
hace 4 semanas
Hermosillo, México Intugo A tiempo completoFounded on the premise that everyone deserves high-quality health care, ODA has been providing comprehensive, patient-centered health care services to underserved populations for over forty years. ODA offers evidence-based, comprehensive primary care services as well as a full range of specialty, dental and behavioral health care services.**Job...
-
Customer Care Specialist
hace 3 semanas
Hermosillo, México SellersHub A tiempo completo**We’re Hiring**:Customer Care Specialist - Project Scheduling**Location**: _On-Site Only_ - Av. P.º Río San Miguel 75-Planta Alta, Proyecto Rio Sonora Hermosillo XXI, 83270 Hermosillo, Son.**Compensation**: Up to **$4,500 Monthly** (_$2,496 base salary + $2,004 performance bonus_)**Schedule**: 9:00 AM - 6:00 PM **WEEKENDS OFF!!****Note**: Summer...
-
Customer Care Champion
hace 4 semanas
Hermosillo, México Sellershub A tiempo completo**We're Hiring: Customer Care Representative****Location**: _On-Site Only_ - Av.P.o Río San Miguel 75-Planta Alta, Proyecto Rio Sonora Hermosillo XXI, ***** Hermosillo, Son.**Compensation**: Up to **$4,500 Monthly** (_$3,000 base salary + $1,500 performance bonus_)**Schedule**: Monday to Saturday, 8:00 AM - 5:00 PM (_Thursday and Sunday Off_)**About the...
-
Customer Care Specialist
hace 1 semana
Hermosillo, México Intugo A tiempo completo**Requirements**:- Advanced english level- Customer service experience- Tech support background- Excellent computer skills- Time availability**Benefits**Base salaryBonusWeekly paymentFixed schedule with 2 days offFood vouchersLaw benefits**Salary**: Up to $15,000.00 per month**Experience**:- Customer service: 1 year (preferred)- Tech support: 1 year...
-
Customer Care Representative
hace 2 semanas
Hermosillo, México Listentrust Services A tiempo completo**Position Overview**: We are looking for a committed and enthusiastic individual to join our Client Care Campaign. Your role will be to provide exceptional support to our clients. This includes handling order information, processing refunds, confirming addresses, and more. **We're looking for someone with** - Typing skills per minute - Excellent...
-
Customer Care Representative
hace 2 semanas
Hermosillo, México Intugo A tiempo completoLaw firm specialized in solving immigration problems, is looking for a Customer Care Representative.- Bilingual proficiency in English and Spanish.- Availability to work flexible hours, and varying shifts to accommodate client needs across a different time zone- Commitment to undergoing job-specific training to fully understand services, processes, and...
-
Customer Support Specialist
hace 3 semanas
Hermosillo, México Listen Trust A tiempo completo**Job Opening: Customer Support Specialist**Are you passionate about providing exceptional customer service?Do you thrive in a fast-paced environment where problem-solving skills are essential?If so, we have an exciting opportunity for you!**Position**: Customer Support Specialist**Location**: Hermosillo, Sonora**Job Type**: Full-time**About the Role**:As a...
-
Customer Care
hace 4 semanas
Hermosillo, México ListenTrust A tiempo completoCustomer Care & Retention Representative - Inbound Support (Remote Option Available)**Job Overview**: We’re seeking enthusiastic **Customer Care & Retention Representatives** to join our team! This role is perfect for individuals passionate about delivering exceptional service and ensuring customer satisfaction. Enjoy **weekends off** and the opportunity...
