Customer Satisfaction/Quality Metrics Analyst

hace 6 días

Monterrey, México Aptiv A tiempo completo

Customer Satisfaction/Quality Metrics AnalystJoin to apply for the Customer Satisfaction/Quality Metrics Analyst role at AptivOverviewCustomer Satisfaction/Quality Metrics Analyst – AptivResponsibilitiesCreate user-friendly reporting tools and scorecards for users and for quality leadership review and actionFormulate, format, publish, and analyze global quality metrics the 1st week of every monthPull data from multiple systems as soon as available and review preliminary results with sites and staff before rolling up and releasing error-free reportsProvide timely charts and summaries based on the data results, noting key messages to upper management about trends or significant aspectsAct as an administrator for the QSYS CCM complaint management cross-divisional system used globally in AptivTrain users on deployed tools and maintain system documentationAnswer user questions in team calls, chats, and one-on-one as requiredProvide Customer Quality Engineers with returned material authorization numbers for tracking of returned inventoryPost data for analysis in Qlik Cloud applications, and work with IT on any new visualizations requiredEngage in Customer First and Voice of the Customer scorecard reviews to manage SharePoint postingsLearn and continually improve the existing data summaries and tools as business requirements and organizational structures change, or opportunities are recognizedRequirementsBachelor's degree in Business, Information Systems, and/or Engineering1-3 years of experience in a similar positionProficient EnglishCustomer service orientedAbility to communicate globally – contacts daily with Europe, Asia, and North AmericaDemonstrated proficiency using Microsoft (Excel, SharePoint, Access, PowerPoint)Experience with SAP & databases is preferredPrivacy Notice - Active Candidates: https://www.aptiv.com/privacy-notice-active-candidatesAptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law. #J-18808-Ljbffr

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