Customer Satisfaction/quality Metrics Analyst

hace 4 semanas

Monterrey, México Aptiv plc A tiempo completo

**Customer Satisfaction Analyst / Quality Metrics Analyst****Responsibilities**:**Quality Business Intelligence (QBI) Analysis**- Create user-friendly reporting tools and scorecards for users and for quality leadership review and action- Responsible for formulating, formatting, publishing, and analyzing global quality metrics the 1st week of every month- Pull data from multiple systems as soon as available and review preliminary results with sites and staff before rolling up and releasing error-free reports- Provide timely charts and summaries based on the data results, noting the key messages to upper management about trends or significant aspects of the data.- Act as an administrator for the QSYS CCM complaint management cross-divisional system used globally in Aptiv.- Train users on deployed tools & maintain system documentation- Answer user questions in team calls, chats, and one-on-one as required- Provide Customer Quality Engineers with returned material authorization numbers for tracking of returned inventory.- Engage in Customer First and Voice of the Customer scorecard reviews to manage SharePoint postings- Learn and continually improve the existing data summaries and tools as business requirements and organizational structures change, or opportunities are recognized**Requirements**:- Bachelor's degree in Business, Information Systems, and/or Engineering- 1-3 years of experience in a similar position- Proficient English- Customer service oriented- Ability to communicate globally - contacts daily with Europe, Asia, and North America- Demonstrated proficiency using Microsoft (Excel, SharePoint, Access, PowerPoint)- Experience with SAP & databases is preferredAptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.

  • Customer Satisfaction/Quality Metrics Analyst

    hace 1 semana

    Monterrey, México Aptiv A tiempo completo

    Customer Satisfaction/Quality Metrics AnalystJoin to apply for the Customer Satisfaction/Quality Metrics Analyst role at AptivOverviewCustomer Satisfaction/Quality Metrics Analyst – AptivResponsibilitiesCreate user-friendly reporting tools and scorecards for users and for quality leadership review and actionFormulate, format, publish, and analyze global...

  • Customer Satisfaction/Quality Metrics Analyst

    hace 7 días

    Monterrey, México Aptiv A tiempo completo

    Customer Satisfaction/Quality Metrics AnalystJoin to apply for the Customer Satisfaction/Quality Metrics Analyst role at AptivOverviewCustomer Satisfaction/Quality Metrics Analyst – AptivResponsibilitiesCreate user-friendly reporting tools and scorecards for users and for quality leadership review and actionFormulate, format, publish, and analyze global...

  • Regional Quality Customer Satisfaction Specialist

    hace 3 semanas

    Monterrey, México FLSmidth, Inc. A tiempo completo

    Regional Quality Customer Satisfaction SpecialistJob Summary- The Regional Quality Customer Satisfaction Specialist is responsible for managing and improving customer complaint processes, ensuring compliance with quality standards, and enhancing overall customer satisfaction. This role involves tracking non-conformance reports (NCRs), analyzing quality data,...

  • Customer Satisfaction Coordinator

    hace 2 semanas

    Monterrey, México Jabil Circuit A tiempo completo

    At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise...

  • Associate Professional

    hace 4 semanas

    Monterrey, México Sutherland A tiempo completo

    Job DescriptionSutherland is seeking a reliable and detail-oriented person to join us as Quality Analyst. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Our Quality Analyst get to: Define Sutherland’s...

  • Quality Analyst

    hace 1 semana

    Monterrey, México Hexaware A tiempo completo

    _**QUALITY ANALYST**_ **REQUIREMENTS**: - ADVANCED ENGLISH ( B2 - C2 ) - MINIMUM 1 YEAR EXPERIENCE AS QA IN CALL CENTER - KNOWLEDGE ABOUT METRICS - SCHOOL CERTIFICATE **SPECIFIC DUTIES**: - Monitoring agent (both Voice and Non Voice) customer interacctions against client specified policies and procedures - Conducting calibration with all the stakeholders...

  • Quality Analyst

    hace 7 días

    Monterrey, México Hexaware A tiempo completo

    _**QUALITY ANALYST**_**REQUIREMENTS**:- ADVANCED ENGLISH ( B2 - C2 )- MINIMUM 1 YEAR EXPERIENCE AS QA IN CALL CENTER- KNOWLEDGE ABOUT METRICS- SCHOOL CERTIFICATE**SPECIFIC DUTIES**:- Monitoring agent (both Voice and Non Voice) customer interacctions against client specified policies and procedures- Conducting calibration with all the stakeholders of the...

  • Customer Quality Engineer

    hace 5 días

    Monterrey, México Optimas Solutions A tiempo completo

    **Customer Quality Engineer** **Monterrey, NL** **About Optimas**: Optimas OE Solutions is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Optimas Manufacturing has been associated with the Fastener...

  • Data Quality Analyst

    hace 3 semanas

    Monterrey, México Softnet Soluciones S.A. de C.V. A tiempo completo

    SOFTNET****DATA QUALITY ANALYST****Requirements**:- Bachelor’s Degree in Computer Science, Information Systems, or another related field.- Technical English**Responsibilities**:- Monitor data integrity and assess the quality of incoming data streams.- Reporting on data accuracy and quality, both internal and external customers.- Identify and document data...

  • Data Quality Analyst

    hace 3 semanas

    Monterrey, México Softnet Soluciones A tiempo completo

    SOFTNETDATA QUALITY ANALYST**Requirements**:- Bachelor’s Degree in Computer Science, Information Systems, or another related field.- Technical English**Responsibilities**:- Monitor data integrity and assess the quality of incoming data streams.- Reporting on data accuracy and quality, bothinternal and external customers.- Identify and document data quality...