Customer Success Manager
hace 2 semanas
DescriptionAt ZALOA, we're transforming the way language is taught through innovative learning methods that use technology to empower learners and enhance their learning experience and outcomes.We serve as a bridge connecting Germany and Latin America, preparing qualified professionals who are in the process of migrating to Germany.What You'll DoCustomer Success and Engagement: Through high-touch customer engagement, develop and execute a Success Plan to help customers maximize the value from our products and services.Lead post-sale engagement, retention, and growth of customers in close collaboration with the Head of Customer Success.Support program expansion by identifying opportunities, driving business outcomes, and ensuring customers achieve success while working closely with the program team.Advocate for customers internally by sharing feedback and insights with Product Management, Engineering, Support, Marketing, and Sales.Strategy and Continuous Improvement: Develop and implement strategies to meet the objectives of new B2B customers.Identify gaps in methodologies and processes throughout the customer lifecycle and drive continuous improvement.Performance Analysis and Reporting: Analyze information and prepare performance and results reports for B2B customers (internal and external).Be the voice of the customer by providing regular feedback to Product and Sales teams and making proactive decisions as needed.Operational and Program Coordination: Coordinate German language training, liaising with tutors and learners.Participate in the evaluation of German teachers for B2B.Review B2B billing matters with the finance department.Why Join ZALOA?Pay: $13, $20 per monthExperience: Customer Success – 2 years (required)Languages: German (required), Spanish (preferred)Work Location: Hybrid remote in Puebla, Pue.Application Deadline: 20/12/2024Expected Start Date: 20/01/2025#J-*****-Ljbffr
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Customer Success Manager
hace 1 semana
Puebla, México ExactlyIT A tiempo completo**_Puebla_****_, _****_Mexico_****_ _****Customer Success Manager (remote position)**The Customer Success Manager will function as an advisor and will be in charge of the subscription(s) term cycle from onboarding, support, establishing QBRs (Quarterly Business Reviews).**General Accountabilities**- Onboarding new Microsoft CSP customers- Establishing QBRs...
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Customer Success Manager
hace 5 días
Puebla, México ExactlyIT A tiempo completo**_Puebla_** **_, _** **_Mexico_** **_ _** **Customer Success Manager (remote position)** The Customer Success Manager will function as an advisor and will be in charge of the subscription(s) term cycle from onboarding, support, establishing QBRs (Quarterly Business Reviews). **General Accountabilities** - Onboarding new Microsoft CSP customers -...
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Customer Success Manager
hace 2 semanas
Puebla, México Ellucian A tiempo completo**Together we are powering the future of Higher Education**Here at Ellucian, we are motivated by a mission ~ the power of education to transform lives and change the world. We are the global market leader in EdTech for Higher Education, serving more than 2,700 customers and reaching over 26 million students in 50+ countries. We are dedicated to helping...
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Customer Success Manager
hace 2 semanas
Puebla, México Ellucian A tiempo completo**Together we are powering the future of Higher Education**Here at Ellucian, we are motivated by a mission ~ the power of education to transform lives and change the world.We are the global market leader in EdTech for Higher Education, serving more than 2,700 customers and reaching over 26 million students in 50+ countries.We are dedicated to helping Higher...
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Remote Graduate Customer Success Manager
hace 2 semanas
Puebla, México Canonical A tiempo completoA pioneering tech firm is seeking a Customer Success Manager to enhance customer experience through proactive support and onboarding. The role involves engaging with customers to address their needs and facilitating their use of various tech products. Successful candidates will possess strong customer-facing skills, empathy, and a passion for technology,...
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Customer Success Manager, Americas
hace 2 semanas
Puebla, México Roambee Mexico, S De Rl De Cv A tiempo completoAs a Customer Success Manager, you will cater to medium and commercial accounts in the Americas (US, Canada, Mexico).You will be responsible for the success of Roambee's customer-centric vision and meeting business goals throughout their journey, delivering exceptional customer service, identifying client solution requirements, aligning resources to execute...
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Customer Success Manager
hace 3 semanas
Puebla, México Zaloa Languages A tiempo completo**Description**:At ZALOA, we're transforming the way language is taught through innovative learning methods that use technology to empower learners and enhance their learning experience and outcomes. We serve as a bridge connecting Germany and Latin America, preparing qualified professionals who are in the process of migrating to Germany.**What You’ll...
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Customer Success Manager
hace 2 semanas
Puebla, México Zaloa Languages A tiempo completoDescription At ZALOA, we’re transforming the way language is taught through innovative learning methods that use technology to empower learners and enhance their learning experience and outcomes. We serve as a bridge connecting Germany and Latin America, preparing qualified professionals who are in the process of migrating to Germany. What You’ll Do...
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Customer Success Manager
hace 2 semanas
Puebla, México Zaloa Languages A tiempo completoDescription At ZALOA, we’re transforming the way language is taught through innovative learning methods that use technology to empower learners and enhance their learning experience and outcomes. We serve as a bridge connecting Germany and Latin America, preparing qualified professionals who are in the process of migrating to Germany. What You’ll Do...
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Customer Success Manager, Americas
hace 1 semana
Puebla, México Roambee Mexico, S De Rl De Cv A tiempo completoAs a Customer Success Manager, you will cater to medium and commercial accounts in the Americas (US, Canada, Mexico). You will be responsible for the success of Roambee's customer‑centric vision and meeting business goals throughout their journey, delivering exceptional customer service, identifying client solution requirements, aligning resources to...
