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Description:**Company Overview**:Segoso Mexico - Where Tomorrow is Today.Our mission is to provide uncompromising operational excellence by setting the highest standards in service and reliability.We achieve this through our five core values**:Leadership, Training, Talent Acquisition, Rewards, and Technology.****Position**: Customer Service, Billing, and Soft Collections Representative**Key Responsibilities**:- Resolve billing inquiries and discrepancies efficiently.- Conduct soft collections calls to assist customers with payment arrangements.- Handle high call volumes while maintaining quality and accuracy.- Collaborate with team members to meet performance metrics and goals.- Document customer interactions and maintain accurate records.**What We Offer**:- Paid training to ensure your success.- Competitive hourly pay with a monthly performance bonus.- Paid sick time and law-mandated benefits.- Additional benefits, including pantry vouchers, major medical insurance, and savings funds (optional).**Requirements**:**Job Requirements**:**Essential Skills and Qualifications**:- Proven experience in **customer service, billing, soft collections, phone, and/or call center roles**.- Strong **negotiation and communication skills** to handle sensitive situations professionally.- Ability to multitask and stay organized in a high-volume environment.- Problem-solving mindset with a focus on delivering customer satisfaction.- Dependable and team-oriented with a positive attitude.**Preferred Qualifications**:- Familiarity with CRM systems or call center software.- Experience in handling billing disputes or collections.

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