Spanish+English Bilingual Customer Service Representative

hace 1 día

Monterrey, México TalentPop App A tiempo completo

If you're looking for a role where your language skills can make a real difference, we have the perfect opportunity for you. We're seeking a Spanish+English Bilingual Customer Service Representative to join our remote team and act as a vital link between our brand and our Spanish-speaking customers. In this role, you'll be a trusted voice, providing solutions and clear information via both voice calls and live chat. This isn’t just about transactions; it's about building trust and ensuring every customer feels heard and valued. What You'll Be Doing Provide excellent support: Deliver prompt and friendly service in Spanish and English, handling a variety of customer questions and issues. Troubleshoot and resolve: Use your problem-solving skills to calmly find effective solutions for customers. Document interactions: Maintain accurate records of all customer communications to ensure seamless service. Contribute to improvement: Share customer feedback and insights to help us enhance our processes and products. Collaborate effectively: Work as a key member of our remote team, staying aligned on goals and priorities. What We're Looking For Language Skills: Complete fluency in Spanish and English (both written and spoken). Experience: At least 1 year of remote bilingual customer service experience, preferably in e-commerce, tech support, or a contact center. Tech Proficiency: Familiarity with customer support platforms like Zendesk, Gorgias, or Shopify is a plus. Soft Skills: You are a patient, detail-oriented person with a genuine desire to help others. Work Style: You can work independently and communicate clearly with a remote team. Tools You'll Need A personal PC or laptop with an i5 processor or higher. A stable internet connection with a minimum of 15 Mbps upload and download speeds. A quiet, professional workspace for calls. What We Offer Permanent remote work: Enjoy the freedom of working from home full-time. Competitive pay: We offer a great wage with annual reviews. Paid time off: Take the time you need to rest and recharge. Health stipend: We provide a monthly stipend to support your well‑being. Performance bonuses: Your hard work will be rewarded with performance-based bonuses. Supportive culture: Join a team that values fairness, open communication, and your professional growth. Seniority Level Entry level Employment Type Full-time Job Function Other Industries IT Services and IT Consulting Ready to make a real impact with your language skills? We're excited to learn more about you. #J-18808-Ljbffr

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