Customer Service Representative

hace 2 días

Monterrey, Nuevo León, México Centris A tiempo completo

Company Description

Centris Information Services is a leading provider of bilingual (English & Spanish) contact center services, offering comprehensive, high-quality customer engagement solutions. Headquartered in Longview, Texas, with major operations in Monterrey, Querétaro, and Aguascalientes, Mexico, Centris supports clients with advanced omnichannel communication strategies. By combining high-touch client interaction with high-tech solutions, Centris focuses on enhancing customer satisfaction, loyalty, retention, and driving revenue. The company provides services such as technical support, customer care, help desk, and customer retention for both B2B and B2C connections through voice, email, chat, social media, and back-office support.

Role Description

This is a part-time, on-site role based in Monterrey, NLE, for a Customer Service Representative. The role involves managing customer interactions across various channels, ensuring a positive customer experience, and addressing inquiries effectively. The representative will handle customer support cases, resolve issues promptly, and maintain high levels of customer satisfaction through clear communication and a positive attitude.

Qualifications

  • Proficiency in Customer Service, Customer Support, and ensuring Customer Satisfaction
  • Ability to enhance Customer Experience and foster long-term Customer Relationships
  • Strong verbal and written communication skills in both English and Spanish
  • Problem-solving skills to address inquiries and escalate issues when necessary
  • Previous experience in a customer-facing role is preferred but not required
  • Ability to work on-site as part of a dynamic team in Monterrey, NLE
  • High attention to detail and multitasking capabilities

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