Operations Manager
hace 2 semanas
Ven e intégrate a la familia EMPEREON CONSTAR LATAMSueldo competitivo y crecimiento asegurado, MONTO 100% libre de impuestos: $30,000 MXN + BONO equivalente al 10% del sueldo base por attendance.¿Qué harás como manager?Supervisar las operaciones del call center para asegurar eficiencia, calidad y cumplimiento de objetivos, liderando no sólo supervisores y agentes, sino también controlando presupuesto, informes, recursos humanos y mejora continua.Describir y definir objetivos operativos diarios, semanales y mensuales alineados con los KPI's.Coordinar recursos (personal, tecnología, programación) para maximizar productividad.Motivar y supervisar supervisores y agentes.Analizar métricas y reportar resultados a la alta dirección.Establecer políticas y procesos estándar (scripts, escalaciones, seguimiento de calidad).Gestionar quejas críticas o escalaciones de clientes de forma eficaz.Colaborar con áreas como WFM, Training/Nesting, RRHH, QA y Payroll.Promover mejoras continuas basadas en datos y mejores prácticas del sector.Requisitos clave:Nivel de inglés avanzado C1.Experiencia previa como manager en call center mínima de 2 años.Enfoque en métricas, desempeño y cumplimiento operativo.Excelente manejo de PC.Dominio de Excel (reportes).Liderazgo y comunicación efectiva.Resolución de problemas y toma de decisiones.Organización, adaptabilidad y orientación a resultados.¿Qué te ofrecemos?Sueldo neto $30,000 mensuales + BONO $**** equivalente al 10% del sueldo base por attendance (trimestral).Oportunidades reales de crecimiento profesional.Excelente ambiente laboral y liderazgo con enfoque humano.Instalaciones céntricas con fácil acceso a transporte público.Red de descuentos con diversos establecimientos.Bono de referidos por $3,000 c/u.Asistencia médica y dental + seguro de vida.Performance Bonus: $6,000.Quarterly Bonus: $3,000 (this one get paid every 3 months but accumulates every month for a total of $9,000 every 3 months.)Dinámicas internas.Postúlate hoy y forma parte del equipo de líderes que están transformando la industriaTipo de puesto: Tiempo completoBeneficios:Aumentos salarialesDescuentos y precios preferencialesSeguro dentalSeguro de vida.Requerimientos - Educación mínima: Educación media superior - Bachillerato General.Idiomas: Inglés.Palabras clave: operaciones, lider, jefe, gerente, manager, director, chief, lead, jefatura, regente.#J-*****-Ljbffr
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Manufacturing Operations Manager
hace 2 semanas
Xico, México Nepanoa A tiempo completo_**Nepanoa has partnered with our client on their search for a Manufacturing Operations Manager**_- **Summary**_As a Manufacturing Operations Manager you will be responsible for all stages of production activities to ensure delivery of high quality, cost effective andon schedule products.- **Responsibilities**:_- Operations point of contact with other...
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Junior Operations Manager
hace 2 semanas
Xico, México Aviva A tiempo completoWe are looking for an Operations Manager to join us in building and overseeing Aviva's customer-facing operations.Aviva is a Mexico City-based technology startup following a unique approach to unsecured credit for underserved communities.The operations relevant to the position include Aviva's network of physical onboarding kiosks, which we are rolling out to...
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Operations Manager
hace 2 semanas
Xico, México Draiver A tiempo completoAbout DraiverDraiver is a technology company transforming vehicle logistics.With operations in the U.S., Brazil, Mexico, and LATAM, our AI-powered platform helps fleets, OEMs, and dealerships move vehicles with efficiency and scale.We are looking for an Operations Manager to lead our team and day-to-day activities in Mexico.What You'll Do Oversee daily...
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Operations Manager
hace 2 semanas
Xico, México Emerson A tiempo completoManages or performs work associated with two or more of the following: -Logistics Planning & Optimization -Warehouse & Distribution Center Operations (Warehouse, Warehouse Shipping & Receiving, Distribution Center, Distribution Inbound/Outbound, Materials Handling, etc.) -Transportation Management -Fleet Management A Manager (M3) manages experienced...
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Operations Manager
hace 2 semanas
Xico, México Remotics.Io A tiempo completoRemotics.Io is a leading remote driving nearshoring company based in Mexico that provides services to US companies.By leveraging our experience, scalability, and robust infrastructure, we enable our clients to create reliable and cost-effective operations for autonomous delivery robots and remote vehicle platforms.Our infrastructure features redundant...
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Operations Manager, Operations Manager
hace 2 semanas
Xico, México Servicios Comerciales Amazon México S. De R.L. De C.V. A tiempo completoBachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- 7+ years of general experience- Solid understanding/background from Last mile operations- English Fluency- 3+ Years as people managerJob summaryAbout AmazonAt Amazon, we're working to be...
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Operations Manager
hace 2 semanas
Xico, México Wasserman A tiempo completoOverviewWasserman operates at the epicenter of sports, music, entertainment and culture, serving talent, brands and properties on a global scale.Wasserman Live specializes in delivering branding and signage, custom fabrication, live event production and experiential operations across sports, music, entertainment and culture.Headquartered in Los Angeles,...
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Business Manager
hace 2 semanas
Xico, México Abb A tiempo completoAt ABB, we help industries outrun - leaner and cleaner.Here, progress is an expectation - for you, your team, and the world.As a global market leader, we'll give you what you need to make it happen.It won't always be easy, growing takes grit.But at ABB, you'll never run alone.Run what runs the world**This Position reports to**:Business Manager -...
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Operations Manager
hace 2 semanas
Xico, México Techbiz Global Gmbh A tiempo completoAt TechBiz Global, we're more than just a recruitment and software development company — we're a German based global partner dedicated to your business success.With a diverse, distributed team, we specialize in IT recruitment, outstaffing, outsourcing, software development, and consulting services for more than 100 clients around over 20 countries.If...
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Sales Operations Manager
hace 2 semanas
Xico, México Aplazo A tiempo completoBe among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.At Aplazo, our mission is to empower financial access, opportunity and freedom, by connecting people and businesses in Latin America, through fair, simple, and transparent financial solutions, and we are looking for a Sales Operations Manager to help us get...