Associate, Elite Driver Success
hace 1 día
Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.The ideal candidate is someone who is passionate about customer experience and knows what it means to go above and beyond as an advocate for the Lyft community. You must be calm in the face of a storm, caring and compassionate, and able to have a strong sense of empathy in difficult situations. Our team consists of Customer Experience Associates supporting customers across chat, email and phone.Responsibilities:Create a personalized, positive and effortless experience for the Lyft communityProvide friendly, timely support to Lyft drivers via chat, email and phoneTroubleshoot user problems with the Lyft appDocument all support contacts in a CRM systemMake recommendations based on feature requests and bugs reported by usersBe a community advocate for LyftExperience:1+ years experience in customer service, required.1+ years experience in call center a plus, but not mandatoryComputer proficiency requiredFriendly and enthusiastic, social personalityDependable and punctual with time management skillsStrong writing skills and impeccable attention to detailDemonstrates empathy and the ability to take initiative on doing the right thing for the customerAdvanced problem-solving skills with the ability to think creatively to resolve difficult situationsAbility to quickly learn web-based user support applicationsComfortable in a fast-paced environment, subject to rapid change and uncertaintyKeen ability to work independently and in a teamHigh level of comfort and familiarity with smartphone applications (iPhone and Android)Willingness to work a range of hours, weekends and holidaysLyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule following the establishment of a Lyft office in Mexico City — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year.Please submit your resume in English. #J-18808-Ljbffr
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Driver Engagement Specialist
hace 7 días
Mexico City Club Feast A tiempo completoDriver Engagement Specialist (Remote)Build and support the driver network powering a national, venture-backed delivery platformAbout Club FeastClub Feastis a national corporate catering platform operating across major U.S. markets, serving companies with reliable, high-quality meal programs at scale. We partner with leading local restaurants and manage...
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Driver Engagement Specialist
hace 7 días
Mexico City Club Feast A tiempo completoDriver Engagement Specialist (Remote)Build and support the driver network powering a national, venture-backed delivery platformAbout Club FeastClub Feast is a national corporate catering platform operating across major U.S. markets, serving companies with reliable, high-quality meal programs at scale. We partner with leading local restaurants and manage...
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Driver Engagement Specialist
hace 6 días
Mexico City Club Feast A tiempo completoDriver Engagement Specialist (Remote) Build and support the driver network powering a national, venture-backed delivery platform About Club Feast Club Feast is a national corporate catering platform operating across major U.S. markets, serving companies with reliable, high-quality meal programs at scale. We partner with leading local restaurants and manage...
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Driver Engagement Specialist
hace 6 días
Mexico City Club Feast A tiempo completoDriver Engagement Specialist (Remote) Build and support the driver network powering a national, venture-backed delivery platform About Club Feast Club Feast is a national corporate catering platform operating across major U.S. markets, serving companies with reliable, high-quality meal programs at scale. We partner with leading local restaurants and...
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Driver Engagement Specialist
hace 3 horas
Mexico City Club Feast A tiempo completoDriver Engagement Specialist (Remote)Build and support the driver network powering a national, venture-backed delivery platform About Club Feast Club Feast is a national corporate catering platform operating across major U.S. markets, serving companies with reliable, high-quality meal programs at scale. We partner with leading local restaurants and manage...
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Driver engagement specialist
hace 3 horas
Mexico City Club Feast A tiempo completoDriver Engagement Specialist (Remote)Build and support the driver network powering a national, venture-backed delivery platformAbout Club FeastClub Feastis a national corporate catering platform operating across major U. S. markets, serving companies with reliable, high-quality meal programs at scale. We partner with leading local restaurants and manage...
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Mexico City Socotra, Inc. A tiempo completoA leading ridesharing company is seeking a Customer Experience Associate in Mexico City. The role requires a passion for customer service and the ability to create positive experiences for users. Responsibilities include providing timely support via chat, email, and phone, as well as troubleshooting app-related issues. Ideal candidates have strong...
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Mexico City Lyft A tiempo completoA leading rideshare company is seeking a Customer Experience Associate in Mexico City. The candidate will provide exceptional support to Lyft drivers via various communication channels. Applicants should have at least one year of customer service experience and strong problem-solving skills. The position involves a hybrid work schedule, requiring presence in...
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Mexico City NSS A tiempo completoOur Company Our values of Intensity and Excellence define who we are. We set high standards and live up to them ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment holding ourselves and each other accountable to achieve the best results. When you join us youll be part of a passionate team...
