Driver Engagement Specialist
hace 6 días
Driver Engagement Specialist (Remote)
Build and support the driver network powering a national, venture-backed delivery platform
About Club Feast
Club Feast is a national corporate catering platform operating across major U.S. markets, serving companies with reliable, high-quality meal programs at scale. We partner with leading local restaurants and manage thousands of corporate deliveries each week through a centralized operations platform.
We are backed by General Catalyst — the same investment firm behind Airbnb and Snapchat — and led by experienced operators from high-growth consumer and financial services companies.
Club Feast is built to scale: strong operational discipline, clear ownership, and systems designed for national volume.
About the Role
We are hiring a Driver Engagement Specialist to support and grow our driver network across U.S. markets.
This is a fully remote role , working primarily during U.S. business hours , and sits at the intersection of recruitment, onboarding, and operations . You will be responsible for sourcing, vetting, onboarding, and supporting drivers to ensure we maintain a reliable, high-quality delivery fleet.
You'll work closely with Operations leadership, City Ops, and Dispatch teams to align driver supply with demand.
This role is ideal for someone with recruitment instincts and operational judgment who wants real ownership and exposure in a scaled, venture-backed company.
What You'll Do
Driver Recruitment & Onboarding
- Source and recruit delivery drivers for U.S. markets
- Screen candidates and manage onboarding workflows
- Ensure drivers meet quality, compliance, and performance standards
Driver Engagement & Retention
- Serve as a point of contact for driver questions and issues
- Support driver performance and engagement initiatives
- Identify risks in driver supply and escalate proactively
Operational Collaboration
- Partner closely with City Operations and Dispatch teams
- Align driver availability with delivery demand
- Track driver metrics, onboarding status, and engagement data
What Success Looks Like (First 90 Days)
- Independently managing driver recruitment pipelines
- Maintaining healthy driver supply across assigned markets
- Becoming a trusted partner to Operations teams
- Reducing onboarding friction and driver churn
Who You Are
- Experience in recruiting, operations, or logistics (preferred)
- Highly organized and detail-oriented
- Strong English communication skills
- Comfortable working cross-functionally
- Calm under pressure and proactive
- Comfortable working U.S. hours
Why Join Club Feast
- Work closely with Operations and leadership
- High ownership and accountability
- Remote-first, globally distributed team
- Clear growth path into senior ops or people roles
- Join a well-funded company building a category-defining platform
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