Application Support Specialist

hace 3 semanas

Guadalajara, México Human Staff A tiempo completo

Job Title: Application Support SpecialistDepartment: EngineeringReports To: Manager, Tech SupportSeniority Level: Junior to Mid-levelEmployment Type: Full-timeSUMMARYESSENTIAL DUTIES AND RESPONSIBILITIES- Conduct analysis and troubleshooting to understand and replicate reported system issues.- Clearly communicate software problems to Software Development team, advocating for a quick resolution and root cause analysis so we continue to improve the customer experience.- When needed, engage, and collaborate with team members, customer service and engineering teams while identifying and resolving reported technical issues.- Work with peers and customers in incident management, problem management, and change management.- Document customer interactions in our support ticketing system and provide appropriate status updates to the reporting parties.- Participate in regular support telephone conferences and periodic maintenance upgrades.- Adhere to SLAs (Service Level Agreements), maintain a high level of customer relations through responsiveness and focus on ensuring customer satisfaction.- Develop and maintain a functional understanding of the platforms and collaborate with the team and customers to provide top-level support.- Drive incident escalation and resolution with internal and external teams to deliver the expected level of service for the business.- Provide primary support for product integrations within our proprietary platforms.QUALIFICATIONS AND REQUIREMENTS- Ability to assimilate disparate information (log files, error messages, etc.) and pursue leads to find root cause problems.- Hands on experience with Jira Service Management/ Service Desk or comparable product- Ability to work a flexible schedule based on client needs and live event schedules, including off hours, weekends, and evenings as necessary.- Knowledge of building basic SQL queries.- Working knowledge of HTML, CSS, and JavaScript code.- Conceptual understanding of software engineering and common software languages like Java.- Strong debugging, problem solving, and investigative skills.- Experience with Agile/Scrum methodology.- Highly proficient business English - both verbal and written skills with the ability to communicate effectively with technical and non-technical staff.PREFERRED SKILLS & QUALIFICATIONS- Bachelor of Computer Science or equivalent degree- Experience in programming/scripting languages.- Experience working with a cloud service provider (AWS, GCP, Azure, etc.)- Experience working remotely with a globally distributed team and with SaaS platforms is a big plus.CONSIDERATIONS- This is a 100% remote position for residents from any state in Mexico.- Full time position with 100% payroll scheme + additional benefits- Friendly, small company environment with progressive culture.

  • Unix Application Support Specialist

    hace 4 semanas

    Guadalajara, México AZKA IT A tiempo completo

    ¡Unix Application Support Specialist!+3 years of experience in similar positions.Experience with debugging and fixing.Strong knowledge of Unix terminal commands to troubleshooting.Knowledge of Oracle, DB2, or Sybase environments.Strong skills in SQL.Desirable knowing: Java, C, C++, VB,.NET, ASP, or Python programming languages.We offer:Law benefits.10 days...

  • Unix Application Support Specialist

    hace 3 semanas

    Guadalajara, México Azka It A tiempo completo

    ¡Unix Application Support Specialist!+3 years of experience in similar positions.Experience with debugging and fixing.Strong knowledge of Unix terminal commands to troubleshooting.Knowledge of Oracle, DB2, or Sybase environments.Strong skills in SQL.Desirable knowing: Java, C, C++, VB,.NET, ASP, or Python programming languages.We offer:Law benefits.10 days...

  • Unix Application Support Specialist

    hace 5 horas

    Guadalajara, México AZKA IT A tiempo completo

    ¡Unix Application Support Specialist! +3 years of experience in similar positions. Experience with debugging and fixing. Strong knowledge of Unix terminal commands to troubleshooting. Knowledge of Oracle, DB2, or Sybase environments. Strong skills in SQL. Desirable knowing: Java, C, C++, VB,.NET, ASP, or Python programming languages. We offer: Law...

  • Application Support Specialist

    hace 2 días

    Guadalajara, Jalisco, México Amdocs A tiempo completo

    Job ID: 207101Required Travel : MinimalManagerial - NoLocation: :Mexico-Guadalajara (AM)Who are we?Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for...

  • Application Support Specialist

    hace 2 días

    Guadalajara, Jalisco, México Amdocs A tiempo completo

    Job ID: Required Travel :Minimal Managerial - No Location: :Mexico-Guadalajara (AM)  Who are we? Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for...

  • Software Support Specialist

    hace 2 días

    Guadalajara, México Incrementum A tiempo completo

    **Job description** Our Client is a fast-growing software company looking for a new **Software Support Specialist **! You have the opportunity to join a small team and make a difference from the ground-up for a personalized experience. **What You’ll Be Doing**: - Work directly with customers to help them configure web based software - Resolve technical...

  • Bilingual Support Specialist

    hace 2 semanas

    Guadalajara, México HRPV Human Resources Puerto Vallarta A tiempo completo

    **Vacante para la empresa HRPV Human Resources Puerto Vallarta en Guadalajara, Jalisco**:Job Title**:Bilingual Support Specialist**Location: Guadalajara (On-site)Salary Range**:$14,000-$16,000 MXN/month****About the Role**:We are looking for a friendly, bilingual Support Specialist to join our team! If you love helping people and have a passion for providing...

  • Middle Application Support Specialist

    hace 3 semanas

    Guadalajara, México EPAM Systems A tiempo completo

    We are seeking a dedicated** Middle Application Support Specialist**to join our team. This role focuses on providing exceptional technical support to our customers through various communication channels, ensuring the efficient resolution of issues and enhancing existing processes.RESPONSIBILITIES- Perform remote troubleshooting and reproduce customer issues...

  • Lead Cloud Application Support Specialist

    hace 2 semanas

    Guadalajara, México EPAM Systems, Inc. A tiempo completo

    We are looking for a **Lead Cloud Application Support Specialist**to join and lead our enthusiastic team, which consists of 24 members spanning across three different countries.**Responsibilities**- Set guidelines and manage workflows as outlined in Confluence- Act as the primary point for client escalations, managing interactions and maintaining strong...

  • Senior Cloud Application Support Specialist

    hace 2 semanas

    Guadalajara, México EPAM Systems, Inc. A tiempo completo

    We are seeking a **Senior Cloud Application Support Specialist** to join our vibrant team, which consists of 24 members based across three different countries.**Responsibilities**- Work with automatically generated or user-raised incidents in ServiceNow- Follow detailed workflows outlined in Confluence- Escalate cases to clients and manage interactions-...